Questions about installation?
Call our customer service department at 888-542-3355 or visit brondell.com
32
TROUBLESHOOTING (cont.)
Problem
Possible Cause(s)
Solution(s)
The bidet seat
is not working
1. Bidet not plugged in
2. No power to Swash
3. There is power, but nothing hap-
pens when trying to use the Swash
4. The incoming water is too hot
5. Not activating Seat Sensor
1. Make sure the bidet is plugged in.
2. Check and reset GFCI outlet.
3. The Remote Control batteries may be
dead. Replace them if necessary.
4. Ensure that the bidet seat is connected to
the cold water supply.
5. Adjust sitting position to fully cover the
Seat Sensor. Override the Seat Sensor (refer
to special mode operation section to unlock
Seat Sensor).
Product shuts off
during use
1. Washing time exceeded the cycle
time
2. Power failure
3. Water supply too hot
1. Press the wash button during cycle to extend
the time (see operation section for more infor-
mation about wash functions).
2. Check and reset GFCI outlet.
3. Ensure that the Swash is connected to the
cold water supply only.
Low water flow or
spray pressure
1. Clogged filter
2. Water supply valve not opened fully
3. Nozzles dirty
4. External bidet filter
5. Pressure & wide spray settings
1. Remove, clean, and reinstall mesh filter
(see maintenance section).
2. Check that the water supply valve at wall
is fully open.
3. Clean nozzles (see maintenance section).
4. If you have an external bidet filter, check
and replace if necessary.
5. Adjust the water pressure settings on the
remote to increase and adjust the wide spray
settings on the remote.
Nozzles do not
function properly
1. Nozzles are dirty
2. Clogged filter
3. Water pressure is too low
4. External bidet filter
1. Clean nozzles (see maintenance section).
2. Remove, clean, and reinstall mesh filter
(see maintenance section).
3. Check water supply valve at wall to fully
open.
4. If you have an external bidet filter, check
and replace if necessary.
TROUBLESHOOTING (cont.)
