Questions about installation?
Call our customer service department at 888-542-3355 or visit brondell.com
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TROUBLESHOOTING
If the bidet appears to be operating abnormally, please review the troubleshooting tips before
calling the Brondell Service Center as most issues are easily resolved with a few simple steps. If
you are unable to resolve the issue after checking the following items,
please call the Service Center at 888-542-3355, Mon–Fri, 9am–5pm PST, or email us at support@
brondell.com.
Check before continuing:
• Make sure the Swash is connected to power and that the outlet is working properly.
• Make sure you check & test the reset button on the GFCI outlet (Standard 120V GFCI outlet).
• Make sure the Remote Control has fresh batteries and they are installed correctly
• Make sure main water supply valve is open.
• Make sure the seat is not in Eco Mode.
• Confirm there are no leaks from hoses or water supply.
• Make sure Mesh Filter is clean and free of build up or debris (see maintenance section).
After checking items above, refer to the following troubleshooting chart for additional solutions
PRODUCT STORAGE & USE
Short Term Non-Use
If the product will not be used for more than a few weeks, you can simply unplug it. You may also
consider shutting the water supply off at the wall for extra precaution.
Long Term Non-Use
If the product will not be used for an extended time (longer
than four months), you should unplug the unit, shut the water
supply off at the wall, remove the Swash from the toilet, and
then drain the Hot Water Heater. To drain the Hot Water
Heater, remove the drain plug and the back of the bidet seat
by turning it counterclockwise by 90 degrees (Image “1”) and
then pulling it forward (Image “2”) so that any residual water
drains out.
PRODUCT STORAGE & USE | TROUBLESHOOTING
