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and speak to one of our trained advisors.
Alarms
Error Message
Cause
Recommended Action
AL1 displayed
Cold water leakage.
Run the Monthly Cleaning and Thermal Disinfection
Programs. If problem persists, replace device.
AL2 displayed
Hot water leakage.
AL3 displayed
Cold water supply failure.
Check pipe work for any blockages and that water is
reaching the inlets. Clean filters and replace if necessary.
Check that the solenoid spade connectors are paired in
the correct colours:
Grey & Blue; Purple & Brown
.
If problem persists, please contact Customer Services.
AL4 displayed
Hot water supply failure.
AL5 displayed
Insufficient hot water temperature.
Hot water needs to be at least 10°C higher than the user
set temperature. Check your hot water is functioning
correctly.
AL6 displayed
Cold water temperature too high.
Refer to the specification for Cold Water requirements.
Check your cold water is functioning correctly.
AL7 displayed
Temperature sensor malfunction.
Contact Customer Services to replace the product.
AL8 displayed
Low set point for saturation
Check your hot water is functioning correctly and
heating to the correct temperature. If correct, check
if the problem occurs on another outlet. If the other
outlet works, check that there are no devices e.g. flow
regulators impeding flow to the problem outlet.
AL9 displayed
Thermal Disinfection interruption
Check pipe work for any blockages and that water is
reaching the inlets. Clean filters and replace if necessary.
If problem persists, please contact Customer Services.
AL10 displayed
Warm Up Error - the flow rate/set
temperature couldn’t be reached
Check your hot water is functioning correctly and
heating to the correct temperature. If correct, repeat the
process.
AL11 displayed
Bath Fill error - the set temperature has
not been reached.
AL12 displayed
Hot water transducer failure
Try re-starting the device.
Check that the solenoid spade connectors are paired in
the correct colours:
Grey & Blue; Purple & Brown
.
If the problem persists, replace the device.
AL13 displayed
Cold water transducer failure
AL14 displayed
Freezing risk
The system has detected that the cold water
temperature is lower than 5°C. Increase the cold water
supply temperature.
ER1 displayed
Communication error.
Check condition of cables and connectors. If problem
persists, it may be due to interference in the network.
Try connecting to another power point.
Spare Parts
To replace any spare parts for your shower why not scan the QR code
and search for your product.