7. Guarantee
7. Guarantee
7. Guarantee
7. Guarantee
Bristan offers solid guarantees to provide you with complete peace of mind.
Taps and Mixers
Taps and Mixers
Taps and Mixers
Taps and Mixers
5 year parts and 1 year labour*. Gold, painted and special finishes 3 years parts only.
All subject to proof of purchase.
Mixer Shower Valves
Mixer Shower Valves
Mixer Shower Valves
Mixer Shower Valves
5 year parts. 5 year labour* (subject to registration), or 1 year with proof of purchase.
Gold, painted and special finishes 3 years parts only.
Pumps and Power Showers
Pumps and Power Showers
Pumps and Power Showers
Pumps and Power Showers
2 year parts. 1 year labour* (subject to registration).
Electric Showers/Instantaneous Water Heaters
Electric Showers/Instantaneous Water Heaters
Electric Showers/Instantaneous Water Heaters
Electric Showers/Instantaneous Water Heaters
2 year parts. 1 year labour* (subject to registration).
Accessories
Accessories
Accessories
Accessories
5 year parts only. Includes bathrooms accessories, shower accessories (e.g. hoses, handsets and poles), wastes, WC levers and
light pulls. Gold, painted and special finishes 3 years parts only.
Sanitaryware
Sanitaryware
Sanitaryware
Sanitaryware
5 year parts only. Subject to proof of purchase.
Shower Enclosures and Shower Trays
Shower Enclosures and Shower Trays
Shower Enclosures and Shower Trays
Shower Enclosures and Shower Trays
10 year parts (subject to registration), or 2 years with proof of purchase. 1 year labour* (subject to registration), or 1 year with
proof of purchase.
Heated Towel Rails
Heated Towel Rails
Heated Towel Rails
Heated Towel Rails
5 year parts only. Gold, painted and special finishes 3 years parts only. All subject to proof of purchase.
*Labour provided by an approved Bristan engineer. Guarantee only applies to products with a manufacturing fault. A deferred
payment will be necessary in order to secure any visits by our engineers which will be charged if the problem is found not
not
not
not to be a
manufacturing fault. If the fault is found to be down to a manufacturing error, the payment will be released and not charged.
This guarantee applies to products purchased within the United Kingdom or Republic of Ireland, but does not apply to products
used commercially.
The guarantee is only available to original purchasers who have proof of purchase.
The installation must allow ready access to all products for the purpose of inspection, maintenance or replacement.
Any part found to be defective during the above guarantee period will be replaced without charge, providing that the product has
been installed in accordance with the instructions, used as intended, and regularly serviced.
Servicing should be carried out at regular intervals of no more than 12 months and more frequently in hard water areas (heavy
lime scale) areas.
In the unlikely event that any problems are encountered with the product’s performance on installation, you must obtain
guidance/authorisation from our Customer Service Department, and be able to supply proof and date of purchase, before any
remedial action is taken.
The guarantee excludes general wear and tear and damage caused by accident, misuse or neglect, and does not cover the
following:
. Components that are subject to general wear and tear such as filters, seals, ‘O’ rings and washers etc.
· Damage caused by faulty installation
· Damage caused by lime scale or any waterborne debris
· Damage caused by inappropriate cleaning products (see user instructions)
· Damage caused by the use of non-Bristan parts
· The product being used for a purpose other than intended by the manufacturer.
In the interests of continuous product improvement Bristan reserves the right to alter specification as necessary.
If your product is out of its guarantee period, or you would like to extend the guarantee, then please see our extended warranty
offer.
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