20
Trace will
power on
but doesn’t
provide
assist
·
Only one of the two
latches is engaged on
the doors
·
Battery is still plugged
in and charging
·
Ensure both the top and
bottom latches are engaged
for both doors
·
Unplug charger
Trace
battery will
not charge
·
Charger cord set
connections are not
fully seated
·
Charger is damaged
·
Ensure charger plug is fully
seated into Trace charge port
·
Ensure grid plug is fully
seated into charger and into
grid outlet
·
Ensure grid power is on
·
Verify the Trace user interface
shows that the unit is
charging
Trace
powered
assist turns
off
·
Trace has timed
out/gone to sleep
·
Thermal and
overcurrent protection
sensors have triggered
·
Ramp and/or loading
exceeds Trace power
capability
·
Diagnostic error code
has been triggered
·
Turn on display power button
·
Maneuver Trace to flat surface
and restart (power off and
power back on)
·
Verify loading and grade are
within Trace limits before
operating
·
Open battery access door,
disconnect and re-connect the
battery, turn unit back on
·
Contact Customer Support at
[email protected]
Trace
battery
charge
depletes
quickly
·
Temperature is too
low
·
Battery not fully
charged
·
Battery has reached
end of life
·
Trace is overloaded
·
Do not store Trace in
temperatures below
32°F/0°C
·
Charge Trace at room
temperature
·
Verify loading and grade are
within Trace limits before
operating
Unable to
open or
lock doors
/ auto lock
doesn’t
engage
·
Bluetooth connection
is lost
·
Battery is depleted
·
Auto lock doesn’t
engage
·
Ensure phone is connected to
Trace through Bluetooth
·
Ensure Trace is unlocked
through BrightDrop App
·
Ensure Trace is fully charged
·
Use manual keys to unlock
doors
·
Ensure both the bottom and
top of doors are latched for
auto lock to function
For assistance in ordering replacement parts, please contact Customer Support at
[email protected]
Summary of Contents for Trace
Page 2: ......
