13
TROUBLESHOOTING
No power or display is not illuminated
•
Press power button
(on top of brewer).
• Confirm the power to unit is “on”. Make sure power is “on” at the outlet
• Check by using another outlet. If power switch is not working and power is
available call for service, send email to [email protected], or submit
for repair at www.brewexpressdirect.com then select service options – RRA.
Water does not flow from spray head
•
The BREW EXPRESS preheats the water before starting the brew cycle. You may be waiting for the preheat
cycle to end.
• Confirm the carafe or mug is centered under the brew basket. BREW EXPRESS will not start if the detection
sensor does not see a carafe or mug. Brew light will blink slowly. If using a mug, one may need to move it further
inside brewer.
• The BREW EXPRESS will not operate if there is no water. LED display will flash EEEE if there is no water.
• Confirm the water is connected to brewer and is turned on.
• Confirm the water line is properly connected inside the rough-in box. Remove the two mounting screws from behind
the brew basket and carafe and pull out brewer. The water line quick connectors must be pressed together firmly.
Also, check for a pinched or kinked water line.
• Check quick connections to insure they are snapped together and that water is on.
• Check the water filter (if present) at the supply. If filter is clogged replace filter.
• If problem persists, then brewer maybe clogged by debris. Call customer service.
• If outside air temp is below freezing then check to see if water line is frozen.
Water overflow from carafe
• Carafe was not emptied before brew cycle started (empty carafe).
• Flow rate too high, confirm by running 2-3 pots of water, if flow rate is still too high call for customer service.
Water volume in carafe is too low
• Increase brewing time. See procedure on page 6.
• Check spray head for blockage.
