18
Troubleshooting
TROUBLESHOOTING GUIDE
Before carrying out any of the following service checks, unplug the unit from the mains.
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Power indicator (on/off) red
light is off or does not work.
•
Humidifier is not plugged into
the power outlet or the plug may
be loose or the power outlet is not
switched on.
•
Check the power cord is connected
to a power outlet and turned on, then
press the power on button.
Water tank indicator blue light
is off or does not work.
•
No, or insufficient water in the
tank.
•
Fill the water tank.
•
Blue light has been manually
turned off.
•
Touch and hold the WARM MIST
symbol to turn blue light on.
The mist has a strange odour.
•
When the humidifier is first used,
there may be some residual odour
that should dissipate.
•
This is normal for first use. If the
smell does not dissipate, check water
quality as below.
•
Water in the tank may be dirty or
stagnant.
•
Clean the water tank and refill with
fresh, clean water.
•
Mineral scale has built up in the
water inlet basin.
•
Clean as per instructions.
•
Essential oil.
•
If using the aroma feature, check that
the essential oil used is not the cause
of the odour and/or too much oil has
been added.
Abnormal noise.
•
Vibration in the water basin
because the water level is too low.
•
Fill the water tank with clean water.
The volume of the mist is
too low.
•
Mineral scale has built up in
the water inlet basin and/or the
nozzle.
•
Clean as per instructions.
Mist is leaking out from
area surrounding the
mist nozzle.
•
Mineral scale has built up in
the water inlet basin and/or the
nozzle.
•
Clean as per instructions.
•
The cover/mist nozzle is not
sitting correctly.
•
Ensure the cover/mist nozzle has
been fitted correctly.
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27/2/19 8:50 am
