15
Troubleshooting
When the keypad is plugged in there is a loud pop
through the speakers and the keypad does not work.
Improperly wired CAT5 cable.
Check that you are using the 568A or B wiring
standard (see section I: Crimping CAT5 wire). The
best way to know is to use a CAT5 tester. This can
also be tested with the BA-AWT1 Allport Tester.
Symptom
Probable Cause
Remedy
When the keypad is plugged in, it just flashes and has
no functionality.
Duplicate address assigned to multiple keypads.
Each keypad must have a unique address set with
the Zone Address rotary switch located on the
back of the keypad (see section VII, Installing the
Elevate 6.6 keypads.
The amplifier is plugged in and turned on, but the
STAND BY LED is not lit and none of the system
functions work.
This is most likely caused by a blown fuse on the
power supply.
The fuse is accessed at the back of the amplifier
where the AC cord plugs in. It requires a 4 amp
time delay fuse.
All the keypads change when a source is selected
on only one.
The keypads are set for Source Grouping.
Pressing the MUTE and Source 3 button
simultaneously sets the Source Grouping feature.
This will cause multiple keypads to always share
the same source (see Section IX, Zone EQ and
Source Grouping on page 11).
With the keypads plugged in, the POWER LED on the
front of the amplifier will not turn on.
One or more improperly wired CAT5 cables.
Make sure the amplifier is turned on. Test that the
POWER LED on the amplifier turns on when the
Network Cable is unplugged. Next, unplug all the
CAT5 cables from the Allport and plug them back
in one at a time until the bad cable(s) is
discovered.
The IR repeater does not properly control the audio
source equipment.
One or more of the IR emitters are not properly
placed over the IR receiver on the audio source
equipment, or the IR output on the Elevate 6.6 does
not correspond with the audio equipment you are
controlling.
Reposition the LED end of the emitter on the face
of the source equipment, so it is flashing directly
over that source’s IR receiver. Make sure that
the emitter plugged into IR Output #1 is actually
going to source #1 , and so on for sources 2-6.