Braun Novoscan A6, User Manual

Page: 29 / 280

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26 Troubleshooting
Troubleshooting
Problem: There are strange lines on the scanned image, or the
image is not clear.
Solution: Please ensure the following:
• Are there scratches on the original, or is the original
clean? Remove any stains or dust from the original
before scanning.
• Has the scanner been used for a long period of time
without cleaning and calibration? Refer to "Cleaning the
scanner" on page 23 and "Calibrating the scanner" on
page 18 to clean and calibrate the scanner and then try
again.
Problem: The original gets stuck halfway in the feeding slot.
Solution: Press the Power button. The scanner will back out the
original so you can remove the jammed original from the
output slot
Problem: The status indicator blinks rapidly and no scan is
possible.
Solution: Check the following:
• Is the memory card inserted properly into the memory
card slot? Re-insert the card and try again.
• Is the SD card locked (set to write-protect)? Unlock the
card.
• Is the memory card full? The indicator blinks when the
free space on the memory card is below 1MB. Use
another card if necessary.
• Is the memory card in NTFS or other file formats? The
scanner only accepts memory cards in FAT or FAT32 file
format.
• Did you insert the next original before the scanning
process of the previous one is completed? Power off and
then on the scanner and try again. Make sure that you
scan the next original only after the scanning process of
the previous one is completed
• Does the length of the original exceed the maximum
acceptable size? Refer to "Suitable and unsuitable types
of originals" on page 13 for more information.