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Repairs · contact addresses
– Clean and decontaminate the instrument carefully.
– It is essential always to include an exact description of the type of malfunc-
tion and the media used. If information regarding media used is missing,
the instrument cannot be repaired.
– Shipment is at the risk and the cost of the sender.
In the U.S. and Canada:
– Contact BrandTech Scientific, Inc. and obtain authorization for the return
before
sending your instrument for service.
– Return only cleaned and decontaminated instruments, with the Return
Authorization Number prominently displayed on the outside of the package
to the address provided with the Return Authorization Number.
Return for repair
Caution!
Transporting of hazardous materials without a permit
is a violation of federal law.
Outside the U.S. and Canada:
– Complete the “Declaration on Absence of Health Hazards” and send the instru-
ment to the manufacturer or supplier. Ask your supplier or manufacturer for the
form. The form can also be downloaded from www.brand.de.
