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Q. How is multiple serialization done?
A. 1. Press the SHIFT-SERIAL key combination.
2. Enter a number from 1 to 99.
3. Press the SHIFT-PRINT key combination.
4. Enter a number from 1 to 99.
5. Press ENTER or PRINT to print or press CLEAR to cancel.
More Troubleshooting
Labels are not advancing
a. Remove any stuck label that may be in the material path and clean the unit.
b. Labels are not inserted into the material guides correctly.
c. Drive roller platen, mask, or nip rollers are dirty. Clean.
d. Remove the ribbon. Locate the two small gears on the left side of the unit. Tilt the unit upright and locate the third
gear (the worm gear). Placea small flat head screwdriver up against the worm gear and rotate it toward the
keyboard. Turn the unit on and press the feed key. Check to be sure that all of the gears are rotating. Check the
drive roller to be sure that it is rotating also. Reinsert the labels and try the process again.
The print is faint
a. Check ribbon to see if it is worn. Ribbon should last for approximately 20,000 characters.
b. Ribbon is installed incorrectly. Remove it and reinstall it between the printhead and the mask.
c. Ribbon may have a dry spot. Remove labels and press to feed key, rotating the ribbon. Let the unit run for 3 to 5
minutes. Be sure the ribbon is rotating. Try to print again.
The print starts in the middle of the label not at the left
a. Be sure the size code is correct
The printer continues to feed labels
a. Clean the mask and the optic eye.
b. Material guides are not fully seated in the correct position.
Printer will not run on batteries
a. Batteries are not charged. Connect the AC Charger to the printer. Charge the for at least 4 hours before using on
battery power alone.
b. Batteries may be worn out. The battery life is approximately 1-3 years depending on use and care of the battery.
Keypad entries do not show on the screen
a. A keypad key or the thumb shift button are stuck. Check to be sure that none of the keys are stuck.
