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27 

 

Fault codes cont.- 
 

Fault Code 

Displayed

 

Fault Counts Before 

Code Displayed

 

Condition

 

F8 

10 

T5 sensor (ambient temperature) failure. The control detects the 
thermistor output is at or nearly shorted or open circuit. 

F9 

10 

Lower heating element failure. Control energizes lower element, but 
current sensor detects no current flow. 

F10 

10 

Upper heating element failure. Control energizes upper element, but 
current sensor detects no current flow. 

F11 

Dry tank fault. This test is run within the first 22 minutes after the water 
heater has powered on (The compressor is engaged for 20 minutes 
after a 2 minute wait for the system to allow the high and low side 
pressures to equalize). The tank temperature, T2, is read and verified it 
has not risen more than 5°F. If it has, this indicates there is not enough 
water in the tank for water heater operation. After 1 failed dry tank test, 
“F11” is displayed. After 5 failed tests, an audible alarm will sound. 

bAd linE 

F12 

The voltage is too low at power-up. The control monitors the input line 
voltage one minute after power-up, and if the voltage is below 155 
VAC, the fault code will be displayed. 

F13 

Stuck key fault. This indicates there is a button on the front panel that is 
stuck down. This button is inoperable. Other buttons work normally. If 
the button becomes free, the fault code will clear by itself. 

Dirty Filter 

(F14) 

Filter LED is on, and audible alarm is sounding. Filter is too dirty to 
enable proper functio

n of water heater. Number of “Dirty Filter” counts 

are stored in the “F14” code and can be monitored via the control when 
it is place in Diagnostics Mode. The evaporator is operating at a colder 
temperature than the ambient temperature as measure by T5. 

F15 

10 

DataFlash fault. The microcontroller has detected a problem in the 
DataFlash (permanent memory storage). 

F16* 

Anode Depleted. Anode LED is on, and the audible alarm is sounding. 
The control has calculated that the anode rod has been mostly 
consumed, or the time in operation has exceeded the replacement 
timeline threshold. 

F17* 

Anode Depletion miswire condition or shorted to ground. The control 
has detected that the anode circuit has a corrosion current signal 
≤0.25mA. 

F18 

10 

Current transformer miswired. F3, F9, and F10 fault codes have all 
occurred during the same heating cycle. 

F19 

10 

Low line voltage. 

F20 

10 

Condensate drain port blocked. Water heater will only operate in 
standard/electric mode until the drain port is cleared and the sensor is 
no longer in contact with water. 

F21 

Application Update Failure. A problem occurred while updating the 
control application. 

F22 

Parametric Data Update Failure. A problem occurred while updating 
parametric data. 

F23 

10 

Micro A/D Failure. The control has detected a microcontroller input port 
has failed. 

*On some models 

 

Summary of Contents for RE2H50S 1NCWT Series

Page 1: ...1NCWT RE2H80T 1NCWT For your family s comfort safety and convenience we recommend this water heater be installed and serviced by a plumbing professional ECO 8384 1 Effective Sept 2020 238 52169 00A 9...

Page 2: ...on and instruction manual will explain in detail the installation and maintenance of your new Heat Pump Water Heater We strongly recommend that you contact a plumbing professional for the installation...

Page 3: ...hot water faucet due to a reaction between the sacrificial anode and impurities in the water If this should happen an alternative anode s may be purchased from the supplier that installed this water...

Page 4: ...e tank of hot water to last about 25 longer as less hot water is mixed in at the shower or faucet Increasing the water temperature setpoint may improve the cleaning performance of dishwashers and wash...

Page 5: ...mption is based on operating the unit in Hybrid Mode at required Department of Energy DOE test conditions Operating at lower temperature settings or in Heat Pump Only Mode will provide even greater en...

Page 6: ...d Mode at required Department of Energy DOE test conditions Operating in Heat Pump Only Mode may provide greater savings in energy and operating costs than the claimed savings Electric Only Mode Elect...

Page 7: ...n and hot water capacity are factors to be considered when selecting the water temperature setting of the water heater Water temperatures above 125 F can cause severe burns or death from scalding Be s...

Page 8: ...stallation Instructions Local Installation Regulations This water heater must be installed in accordance with these instructions local codes and utility company requirements or in the absence of local...

Page 9: ...re and pressure relief valve will not result in damage to the area adjacent to the water heater or to lower floors of the structure When such locations cannot be avoided a suitable drain pan must be i...

Page 10: ...r in the event service is needed A minimum 8 20 3 cm clearance above the water heater to remove the filter for cleaning and for service access and clear access to the front of the water heater is reco...

Page 11: ...met will lead to higher power consumption increased use of resistance heating elements and or heat pump efficiency reduction Corner Installation Model RE2H50S Model RE2H65T RE2H80T Alcove Installatio...

Page 12: ...sure reducing valve water meter or water softener A check valve located in the cold water inlet line can cause what is referred to as a closed water system A cold water inlet line with no check valve...

Page 13: ...r flows through the faucets close them and check all water connections for possible leaks NEVER OPERATE THE WATER HEATER WITHOUT FIRST BEING CERTAIN IT IS FILLED WITH WATER CAUTION For protection agai...

Page 14: ...oduced in a hot water system served by this water heater when there has been no usage for a long period of time generally two weeks or more HYDROGEN GAS IS EXTREMELY FLAMMABLE To reduce the risk of in...

Page 15: ...1 watt 3 412 BTUH Connect the outlet of the relief valve to a suitable open drain so that the discharge water cannot contact live electrical parts or persons and to eliminate potential water damage Pi...

Page 16: ...er is filled Close the faucets and check for water leaks at the water heater drain valve combination temperature pressure relief valve and the hot and cold water connections F11 Fault Code During Inst...

Page 17: ...round connection is essential The presence of water in the piping and water heater does NOT provide sufficient conduction for a ground Nonmetallic piping dielectric unions flexible connectors etc can...

Page 18: ...unit and at least 7 in 17 5 cm clearance around the sides of the unit 6 in 15 2 cm clearance for earthquake strap installations with additional clearance on the opposite side of the unit Front of unit...

Page 19: ...rom the system 4 When a steady stream of water flows from the faucets the water heater is filled Close the faucets and check for water leaks at the water heater drain valve combination temperature pre...

Page 20: ...hot water heater discharges periodically this may be due to thermal expansion in a closed water system Contact the water supplier or your plumbing contractor on how to correct this Do not plug the re...

Page 21: ...4 until the water runs clear 6 Close the drain valve and fill the tank BEFORE returning power to the unit The tank is full when water runs out of a nearby open hot water faucet Cleaning the Filter In...

Page 22: ...ater to run The water heater will continue to produce hot water using the backup resistance heating elements until the condensate drain has been cleared and is able to drain properly Once the drain ha...

Page 23: ...soft set sealant thread into the port using the torque wrench tighten to 50 5ft lbs of torque 7 Turn water supply ON open a tap to remove any air in the plumbing system inspect for leaks then reassem...

Page 24: ...Phone Days ________________________________ Nights ______________________________ Address __________________________________________________________________ Supplier _________________________________...

Page 25: ...t energy efficient models Heat Pump Only and Hybrid the method used to heat the water used a fan that can be heard while running Q The heat pump is not running its normal length of time What causes th...

Page 26: ...operating range is 35 F T5 ambient 120 F If ambient temperature as viewed by T5 sensor is outside of this range the water heater will switch to Electric Standard Mode for that heating cycle only NO fa...

Page 27: ...utton becomes free the fault code will clear by itself Dirty Filter F14 5 Filter LED is on and audible alarm is sounding Filter is too dirty to enable proper function of water heater Number of Dirty F...

Page 28: ...28 Notes...

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