38
Q: I cannot access the IP Camera from a web browser.
A1:
Please use the run command “Ping” (
Appendix A
) to check the
connection, if the response shown is “Request timed out”, it may be caused
by the setting of the IP Address. Please refer to chapter
2.2.
A2:
Check the Ethernet LED of the IP camera. It should blink green and
orange lights. If not, check that both ends of the Ethernet cable are securely
and properly attached..
A3:
Our RJ-45 Cable is a cross over wire. Meaning this cable only can be
connected with a switch Hub or connected with the IP Camera being
directly connected to the computer. If you want to connect with an older
Hub, please remember to use a standard RJ-45 Cable.
A4:
Confirm that the virtual/local IP address or port [which was used by the
camera (default = 80)] has been forwarded to the camera. Please refer to
your gateway / router’s user manual.
Q: Internet Explorer displays the following message: “Your current
security settings prohibit downloading ActiveX controls”.
A1:
Restore the default IE security settings (Medium) or configure the
individual settings to allow downloading and scripts of signed ActiveX
controls. Refer to
Appendix B: Internet Explorer Security Settings for
more details
.
Q: There are no images available through the web browser?
A1:
The ActiveX may be disabled. Please make sure ActiveX has been
enabled in the Internet Options menu. Please see
Appendix B: Internet
Explorer
Security Settings
to correctly configure your Internet Explorer
.
39
Appendix A: Check the Network Connection
Microsoft Windows includes various network information utilities to
determine various network configurations. To determine your IP address
and network settings, please follow the procedures.
1. Click on
”
Star
t”
=>
”
Run
”
and type in:
cmd
and then press
”ENTER”
2. Type command: ipconfig and then press
”
ENTER
”
.
3. This will display your network card’s IP address, Subnet Mask, and
Default Gateway. Please remember it, we will use it later.
4. Use the command “Ping” to get the status of the network connection, the
default IP is 192.168.1.100. Please type in the same command windows:
ping XXX.XXX.XXX.XXX. The XXX.XXX.XXX.XXX is your IP Camera’s
IP address. For example: ping 192.168.1.100.
5. If you can see the following report, the connection is successful.
Pinging 192.168.1.100 with 32 bytes of data:
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Reply from 192.168.1.100: bytes=32 time<1ms TTL=128
Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received =4, Lost = 0 (0% loss),
Approximate round trip times in mini-second:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
6. If there is no response on this address you’ll see
Pinging 192.168.1.100 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 192.168.1.100:
Packets: Sent = 4, Received =0, Lost = 4 (100% loss),
This indicates that the connection is not successful
