TROUBLE SHOOTING
PROBLEM
POSSIBLE REASON
REMEDY
Water has a taste and/or
odour
Carbon Post-Filter is depleted Drain storage tank and
replace Post-Filter
Water has a taste and/or
odour
Sediment/Pre-Carbon filters
are depleted
Replace filters
Water has an offensive taste
and/or odour
Membrane depleted or fouled Drain storage tank, replace
Membrane & Post-Filter
Not enough product water
pressure
Storage tank air pressure
charge is low
Empty storage tank and set
pressure to 5 – 7 PSI
Not enough water
Storage tank tap switched off
Switch storage tank tap on
[handle should be in line with
tubing as it enters the
connection]
Not enough water
Low water pressure
If line pressure is below 40
PSI add a booster pump
Not enough water
Water supply is blocked
Clear restriction, rotate valve
on feed water valve
Not enough water
Storage tank is depleted
Consider an increase in tank
size or membrane capacity
Not enough water
Clogged cartridges
Replace Sediment & Carbon
(stage 1 & 2) cartridge and
drain tank
No drain water
Clogged flow restrictor
Replace Flow restrictor
No water
Water supply is turned off
Turn water on
Under sink is wet
Leak from RO System or
Plumbing Fittings
Dry everything with towels to
isolate leak, identify, and fix
If problem persists, call your local service distributor
Page 9
