Bose SoundLink around-ear, Owner'S Manual

Page: 11 / 221

Reference
English - 11
Reattaching earcup cushions
The earcup cushions are held in place by a mounting flange which snaps under eight small tabs located a ound the inside rim of each
earcup. If an earcup cushion becomes partially or completely detached, push the mounting flange of the ea cup cushion back into the
earcup. Using your finger or thumb, p ess around the edge of the mounting flange, making su e it snaps in place all the way around
the earcup.
Troubleshooting
Problem What to do
The headphones do not charge • When charging, make sure both ends of the USB cable are firmly connected
• If you are using a power outlet, be sure the power supply is securely plugged in and the outlet is working.
• If you are using your computer, be sure the computer is plugged in and the USB port is powered.
• If solid red Indicator appears, the headphone temperature is too hot or cold. Return to room temperature
conditions before charging.
• Turn headphone on and then off. Disconnect and reconnect the USB charging cable.
The headphones and the Bluetooth
device do not pair
• Make sure the headphones are not connected to the charger and the power switch is on.
• Turn the device off, then on again.
• Turn on the
Bluetooth feature on the device.
• Turn off the Bluetooth feature on any other device that is paired with the headphones.
• Clear the paired device list from the headphones by pressing and holding Multi-function and Volume -
for 10 seconds.
• See “To pair the headphones with your device” on page 6.
• Try pairing with a different device to ensure the headphones are working properly.
The headphones and the
Bluetooth
device do not connect
• Make sure the headphones are not connected to the charger and the power switch is on.
• Make sure the
Bluetooth
feature on the device is on.
• Make sure the headphones are within range of the device: up to 33 feet (10 m).
• Turn off the
Bluetooth
feature on any other device that is paired with the headphones
• Turn the headphones off, then on again, the headphones should automatically connect to the device. If it
does not automatically reconnect, select “Bose AE SoundLink” in the device’s pairing list.
• Power the device off, then on again.
• Try connecting to a different paired device to be sure the headphones are working properly.
No audio or poor audio quality from a
streaming audio source/application
• Make sure the streaming audio source is on and playing.
• Make sure the audio device supports A2DP audio streaming.
• Try another streaming audio source/application or try another track.
• Make sure the device’s
Bluetooth volume is turned up and not muted.
• Move the device closer to the headphones (33 feet or 10 m).
• Move the device and headphones away from any device that could cause interference, such as another
Bluetooth device, cordless phones, a microwave oven, or a wireless computer network router.
• Reduce the number of applications that are running on your device. Disabling Wi-Fi functionality on the
device may also improve audio quality.
No audio or poor audio quality from a
connected device
• If using a Bluetooth device, ensure that the control module is firmly connected to the headphones
• If using the 3.5 mm audio cable, ensure both ends of the audio cable are firmly seated
• Try another music application or try another track.
• Try a different audio device.
• Make sure both ear cushions are firmly secu ed.
Audio does not match video • Try another streaming audio device or application or try another track. Some delay is expected from
some sources or applications.
Mis-shaped cushion • The high-density earcup foam will regain its shape after a few minutes in a neutral position.