3 0 - E N G L I S H
T R O U B L E S H O O T I N G
Symptom
Solution
The wireless receiver
status LEDs are solid
amber (dim)
• Follow the on-screen troubleshooting prompts.
• Press the
button on the control console or your remote and
rerun the UNIFY® setup (see page 14).
• Unplug the power cords for the receivers, wait 30 seconds and
plug them firmly into a live AC (mains) outlet.
• Make a wired connection to your rear speakers (see page 41).
Sound is distorted
• Cycle through and test different sources.
• Reduce the volume output level from any devices connected to the
control console.
• Make sure the audio input cable from your source device is
connected and not damaged.
• If you have not previously run ADAPTiQ®, select
ADAPTiQ®
from
the UNIFY® menu (see page 13).
• Unplug the power cord for the console, wait 30 seconds and plug it
firmly into a live AC (mains) outlet.
No sound from a
connected device
• Power on the device.
• Cycle through and test different sources.
• Refer to the device owner’s manual.
No TV picture, but audio
is heard
Make sure the TV video input selection is correct for the video source.
A connected device
is not responding
consistently to remote
commands
• Try setting up the device again. Press the
button on the
control console. Select the device options and follow the on-screen
instructions to set up the device again.
• Replace your remote’s batteries (see page 40).
• Set up your IR emitter (see page 31).
Intermittent audio
dropouts heard on
coaxial digital audio
devices
• Confirm that the audio cable is properly connected to the console
and the coaxial digital audio device.
• Cycle through and test different sources.
• Try setting up the device again. Press the
button on the
control console. Select the coaxial digital audio device options and
follow the on-screen instructions to set up the device again.
• Unplug the power cord for the console, wait 30 seconds and plug it
firmly into a live AC (mains) outlet.
Not all remote buttons
have the desired function
while controlling a TV or
source device.
Press the
button on your remote control and select
TV Remote Setup > Advanced setup
.
Connecting to a new
network or different
network
• Press the
button and select "Network Setup."
• If your network information has changed or to connect your system
to another network, refer to the SoundTouch® in-app help.
• If having problems connecting wirelessly, connect to the network
using an Ethernet cable.
