3 4 - E N G L I S H
T R O U B L E S H O O T I N G
Problem
What to do
No sound
• Make sure voice prompts are on. Press the
Bluetooth
button to
hear the connected device. Make sure you are using the correct
device.
• Use a different music source.
• Pair a different mobile device (see page 27).
• If two devices are connected, pause audio on the first device and
play audio on the other device.
• If two devices are connected, move the devices within range of
the speaker (30 ft. or 9 m).
Poor sound quality
• Use a different music source.
• Pair a different device.
• Disconnect the second device.
• Disable any audio enhancement features on the device or
music app.
Speaker does not charge
• Make sure the connector on the cable is correctly aligned with
the connector on the speaker.
• Try another charging source.
• Secure both ends of the USB cable.
• If your speaker has been exposed to high or low temperatures,
let it return to room temperature and then try charging again.
• Reset your speaker (see page 35).
Microphone is not picking
up sound
• Make sure the microphone opening on the left side of the
speaker is not blocked.
• Try another phone call.
• Try another compatible device.
Mobile device not
responding to button
presses
• For multi-press functions using the Multi-function button
,
vary speed of presses.
• Full controls may not be available for some models.
• Try another compatible device.
