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T R O U B L E S H O O T I N G
If you experience problems with your speaker:
• Power on the speaker (see page 12).
• Check the state of the status indicators (see page 18).
• Make sure your mobile device supports
Bluetooth
or pairing via NFC technology
• Charge the battery (see page 16).
• Increase the volume on your speaker, device and music app.
• Move your device closer to the speaker and away from any interference
or obstruction.
• Try connecting another device (see page 27).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.
Common solutions
The following table lists symptoms and possible solutions to common problems.
Problem
What to do
No power (battery)
• Battery may be in protection mode or discharged. Connect your
speaker to AC (mains) power.
Speaker does not pair
with mobile device
• On your device:
–
Disable and then enable the
Bluetooth
feature.
–
Delete your speaker from the
Bluetooth
list on your device.
Pair again (see page 27).
• Pair a different device (see page 28).
• Visit: <
support site
> to see how-to videos.
• Clear the speaker pairing list (see page 28). Pair again.
Speaker does not pair
with NFC
• Unlock your device and enable the
Bluetooth
and NFC features.
• Tap the NFC touchpoint on the back of your device to the left
underside of the speaker.
Bose speakers do not pair
together manually
• Download the Bose Connect app for an additional method for
pairing your Bose speakers (see page 8).
• Your second speaker may not support Stereo or Party mode.
Refer to your Bose speaker owner’s guide.
