USER INSTRUCTIONS & CUSTOMER CARE GUIDE
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8-716-106-257a (08.05)
FAULT OR BREAKDOWN
15
FAULT OR BREAKDOWN
This appliance is supported in the UK by Worcester
Bosch, part of BBT Themotechnology UK Ltd.
Specialist factory trained Service Engineers are
available to attend a breakdown occurring on this
appliance.
No charge will be made for parts and/or labour
providing:
An appliance fault is found and the appliance
has been installed within the past 24 months
Reasonable evidence of this must be supplied
on request
A call-out charge will be made where:
The appliance has been installed for over 24
months OR
Our Field Service Engineer finds no fault
with the appliance (see Note). OR
The cause of breakdown is misuse or with
other parts of your plumbing/heating system,
or with equipment not supplied by BBT
Themotechnology UK Ltd.
Note: NO APPLIANCE FAULT IS FOUND ON
OVER 30% OF ALL SERVICE CALL OUTS.
Please read this guide carefully to gain a good
understanding of the operation of your appliance.
In the case of a suspected fault, refer to the fault
finding section of this guide.
If in doubt contact Worcester Bosch quoting the
boiler serial and model number. These numbers are
printed on a Data Label which is located as shown
opposite. (You can record this information on the
inside back cover of this manual.)
In the event of an appliance fault or breakdown
please contact a contact centre (see inside front
cover for details). Your service administrator will
arrange for an Engineer to call with the minimum
of delay. Under normal circumstances this will be
from 1 to 3 working days (excluding weekends) for
priority breakdown situations (no hot water and/or
heating).
Invoices for attendance and repair work carried out
on this appliance by any third party will not be
accepted.
APPLIANCE
DATA LABEL
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