en
Troubleshooting
40
Fault
Cause and troubleshooting
The programme does
not start.
Door is not closed.
1.
Close the door.
2.
Press
Start / Reload
to start the programme.
Childproof lock is activated.
▶
"Deactivating the childproof lock", Page 32
Finish in/My Time
is activated.
▶
Check whether
Finish in/My Time
is activated.
Laundry is caught in the door.
1.
Open the door again.
2.
Remove any trapped laundry.
3.
Close the door.
4.
Press
Start / Reload
to start the programme.
The door cannot
be opened.
The temperature is too high.
▶
Wait until the temperature has dropped.
▶
"Cancelling the programme", Page 31
Water level is too high.
▶
Select a suitable programme for draining.
→
Power failure.
▶
Open the door using the emergency release.
→
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
"Cleaning the drain pump", Page 34
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of
1 metre.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶
Reduce the amount of detergent for the next wash-
ing cycle with the same load.
