Faults and what to do about them
en
47
Faults and what to do about them
E:36
alternating with
-10
■
Drain pipe or water drain hose is blocked. Clean the drain pipe and the water
drain hose.
■
Drain pipe or water drain hose is caught or jammed. Ensure that the drain pipe
and the water drain hose are not kinked or trapped.
■
The drain pump is blocked.
"Drain pump is blocked" on page 43
■
The drain hose at the siphon is blocked.
"The drain hose at the siphon is blocked" on page 44
■
The water drain hose is connected too high. Install the water drain hose at a
maximum height of 1 meter.
"Hose and cable lengths" on page 15
E:35
alternating with
-10
(Suitable for spe-
cial models)
There is water in the base trough, the appliance is leaking. Turn off the tap. Call
customer services.
Other displays
Turn the programme selector to
Off
, wait for five seconds and then switch it on
again. If the display appears again, call customer services.
Faults
Cause/Remedy
Water is leaking from the
appliance.
■
Attach the drain hose correctly or replace it.
■
Tighten the screw fitting on the supply hose.
The door cannot be
opened.
■
The temperature in drum is too high to open the door.
■
The safety function is activated. Stop the programme?
■
The water level in drum is too high.
■
Can the door only be opened by the emergency release?
"Emergency release" on page 45
The appliance is not filling
with water.
■
Programme does not start?
■
Is the tap turned on?
■
Could the filter in the water supply be blocked?
"Filter in the water supply is blocked" on page 44
Note:
If an additional water filter has been installed (depending on the
model), check for contaminants and clean if required
~
separate installa-
tion and cleaning instruction for water filter.
■
Is the supply hose kinked or trapped?
Detergent/fabric softener
is not being dispensed.
■
Is the appliance filled with water?
■
Is detergent/fabric softener congealed in the dispenser(s)?
■
Is the
Ž
i-DOS pump unit blocked? Emptying the
dispenser(s)
, pour about 50°C water into the dispenser(s). Do
not fill the dispensers above the
max.
mark, and soaking for about 1 hour,
then empty the dispenser(s) and pour detergent/fabric softener again.
If you cannot rectify the fault yourself, please call customer services.
Display
Cause/Remedy
