Bosch WAU28PH2ES User Manual And Installation Instructions Download

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Troubleshooting

Fault

Cause and troubleshooting

Detergent residue on
the dry laundry.

Detergents may contain water-insoluble substances
that deposit on the laundry.

▶

Brush out the laundry after washing and drying.

Unsuitable detergent added to the dispenser of the in-
telligent dosing system.

Check whether the detergent used is suitable.
→

"Detergents and care products", Page 31

Drain the dispenser.
→

"Cleaning the detergent drawer", Page 40

Clean the dispenser.

Refill the dispenser.
→

"Filling the dispensers", Page 35

Basic dosage is not correctly adjusted.

▶

If intelligent dosing is activated, reduce the basic
dosage →

Page 36

Insufficient cleaning.

Basic dosage not adjusted.

▶

If intelligent dosing is activated, adjust the basic
dosage →

Page 36

Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.

Check whether the detergent used is suitable.
→

"Detergents and care products", Page 31

Drain the dispenser.
→

"Cleaning the detergent drawer", Page 40

Clean the dispenser.

Refill the dispenser.
→

"Filling the dispensers", Page 35

Unsuitable detergent added to the dispenser of the in-
telligent dosing system.

Check whether the detergent used is suitable.
→

"Detergents and care products", Page 31

Drain the dispenser.
→

"Cleaning the detergent drawer", Page 40

Clean the dispenser.

Refill the dispenser.
→

"Filling the dispensers", Page 35

Home Connect is not
working properly.

Different causes are possible.

▶

Go to www.home-connect.com.

No connection to the
home network.

Wi-Fi is switched off.

▶

→

"Activating Wi-Fi on the appliance", Page 37

Summary of Contents for WAU28PH2ES

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAU28PH2ES en User manual and installation instructions ...

Page 2: ...he appliance to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 17 5 3 Control panel 18 5 4 Operating logic 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 23 9 Programmes 26 10 Accessories 30 11 Laundry 30 11 1 Preparing the laundry 30 12 Detergents and care products 31 13 Basic o...

Page 3: ...7 16 7 Data protection 38 17 Basic settings 39 17 1 Overview of the basic set tings 39 17 2 Changing the basic set tings 40 18 Cleaning and servicing 40 18 1 Cleaning the drum 40 18 2 Cleaning the detergent drawer 40 18 3 Cleaning the drain pump 42 19 Troubleshooting 45 19 1 Emergency release 57 20 Transportation storage and disposal 57 20 1 Removing the appliance 57 20 2 Inserting the transit bol...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Page 5: ...rnal switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insul...

Page 6: ...manufacturers and with varying depths and widths in a washer dryer stack Do not install a washer dryer stack on a platform the appli ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The applia...

Page 7: ...age 58 An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...s valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water press...

Page 11: ...recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry the sho...

Page 12: ...es from the drum 5 Close the appliance door 4 2 Contents of package After unpacking all parts check for any damage in transit and complete ness of the delivery ATTENTION If the appliance is operated with in complete or defective accessories the appliance may not be able to op erate properly or this may result in material damage or damage to the appliance Do not operate the appliance with incomplet...

Page 13: ...y Transport the appliance in an up right position Installation loca tion Requirements Base Secure the appli ance with fixing brackets Page 30 Wooden joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Installation loca tion Requirements Kitchen unit Only install the appliance under neath a continu ous worktop that is s...

Page 14: ...ews for the 4 transit bolts with a WAF 13 wrench 3 Remove the power cable from the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose ...

Page 15: ...e Observe the draining heights The maximum draining height is 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 30 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow Page 30 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from m...

Page 16: ...lectricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 60 2 Check the mains plug is inserted pro...

Page 17: ... as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 42 2 Door 3 Detergent drawer Page 17 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 5 2 Detergent drawer Note Observe the manufacturer s in structions on the use and dosage of the detergent and care product and the information in the programme de scri...

Page 18: ...ontrol panel to configure all functions of your appliance and to obtain information about the operating status 3 1 1 2 1 Programmes Page 26 2 Programme selector Page 31 3 Buttons Page 23 and dis play Page 20 5 4 Operating logic Some areas of the display respond to touch You can activate settings by pressing the buttons The activated settings are highlighted brightly on the display You can change o...

Page 19: ...h cycle without any laundry 1 Press The switch on process takes a few seconds 2 Set the Limp tambor pro gramme 3 Close the door 4 Pull out the detergent drawer 5 Pour approx 1 litre of water into the manual dosing compartment 6 Add washing powder to the manual dosing compartment To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soilin...

Page 20: ...remaining in hours and minutes 10 1 Ready in time Buttons Page 23 9 0 1 Recommended load The maximum load capacity for the selec ted programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 23 No spin cycle draining only Prewash Programme status Wash Programme status Rinse Programme status Spin Programme status End End of pro gramme Programme status 1 2 3 Additional rinse Additional rins...

Page 21: ...up The appliance is connected to your home network Flashes The appliance is trying to con nect to your home network Home Connect Page 36 Dispenser for li quid detergent Lights up The intelligent dosing system for liquid detergent is activated Flashes The fill level of the dispenser is below the minimum level Intelligent dosing system Page 34 liquid detergent Dispenser for li quid detergent or fabr...

Page 22: ...ause of impermissible voltage drops The voltage is permissible again and the programme will continue Note The programme duration is exten ded Foam detection system The appliance has detected too much foam Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too low Det...

Page 23: ...eactivate Dispenser con tents Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for fabric softener or liquid de tergent Press the button for approx 3 seconds to specify the contents of the dispenser or set the basic dosage Intelligent dosing system Page 34 Finish in Up to 24 hours Set the programme end The programme duration is already in cluded in the...

Page 24: ...n the drum Rinse Plus 1 2 3 Activate or deactivate up to three ad ditional rinse cycles Recommended for particularly sensit ive skin or in regions with very soft water Rinse Hold Activate Deactivate Activate or deactivate spinning and draining at the end of the washing cycle The laundry remains in the water after the last rinse cycle Soak Activate Deactivate Activate or deactivate soaking Before t...

Page 25: ...nformation Memory Saving Setting Press the button for approx 3 seconds to save your customised pro gram settings Saving the programme settings Page 32 If you briefly press the button you can set customised program settings for your program ...

Page 26: ...ormance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in thi...

Page 27: ...800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1400 rpm Spin Drain Spin and drain the water If you only want to drain the water activate The laundry is not spun Programme setting Max 1400 rpm Programas app App Select additional programmes directly via the Home Connect app A description of the programmes can be found in the Home Connect app Note Your ap...

Page 28: ...matically detected The washing process is ad apted Note The temperature and spin speed cannot be adjusted in this programme and are set automatic ally The maximum temperature is 40 C The maximum spin speed is 1400 rpm 6 0 Limp tambor Drum Clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatu...

Page 29: ...etic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate Speed The maximum load is re duced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 4 0 1 Speed activated 2 Washing not possible ...

Page 30: ...ily loaded and unloaded WMZPW20W 11 Laundry Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance ...

Page 31: ...ave ex pired or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance Do not pour vinegar into the dis pensers Page 35 of the intelli gent dosing system operation 13 Basic operation operation Note You can find further information in the digital ...

Page 32: ...door 2 Place the laundry in the drum 3 Close the door Ensure that there is no laundry trapped in the door 13 6 Adding detergent and care product For programmes in which intelligent dosing is not possible or desirable you can add detergent manually Tip In addition to intelligent dosing you can also add additional care product for laundry e g stain re mover starch or bleach to the manual dosing comp...

Page 33: ...select a suitable programme for draining Programmes Page 26 3 Remove the laundry Unloading the laundry Page 33 13 10 Unloading the laundry 1 Open the door 2 Remove the laundry from the drum 13 11 Switching off the appli ance 1 Press 2 Turn off the tap 3 Wipe the rubber gasket dry and re move any foreign objects 4 Leave the appliance door and de tergent drawer open so that resid ual water can evapo...

Page 34: ...ttings are retained even after the appliance has been switched off Buttons Page 23 Pour detergent or fabric softener into the compartment for manual dosing Adding detergent and care product Page 32 Activate the intelligent dosing sys tem once the programme has ended Buttons Page 23 Requirements The laundry is prepared Preparing the laundry Page 30 The laundry is sorted The laundry is placed in the...

Page 35: ...o fill the dispenser Display Page 21 Display Page 21 1 Pull out the detergent drawer 2 Open the dispenser cover 3 Pour liquid detergent and fabric softener into the relevant dis pensers Detergent drawer Page 17 Do not exceed the marking for the maximum fill level when filling 4 Close the dispenser cover Note To prevent the liquid deter gent or fabric softener from drying out close the dispenser co...

Page 36: ...nual by scanning the QR code in the table of contents or on www bosch home com The Home Connect services are not available in every country The avail ability of the Home Connect function depends on the availability of Home Connect services in your coun try You can find information about this at www home connect com The Home Connect app guides you through the entire login process Fol low the instru...

Page 37: ...ed the appli ance will not switch itself off automat ically 16 4 Deactivating Wi Fi on the appliance 1 Press and hold for at least three seconds 2 Set the programme to position 4 a The display shows Con 3 Press repeatedly until the dis play shows OFF a Wi Fi is deactivated Note The connection is automatically re established when the Wi Fi is switched back on 16 5 Resetting the appliance network se...

Page 38: ...mation on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit the following types of data to the Home Connect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication...

Page 39: ...ery loud Set the volume of the signal at the end of the programme Button signal 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Display bright ness 1 low 2 me dium 3 high 4 very high Set the display brightness Drum cleaning reminder On OFF Activate or deactivate the re minder to clean the drum Programme counter 5 421 Display the numb...

Page 40: ...h at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open and leave the detergent drawer to dry Run the Limp tambor pro gramme without laundry and using washing powder 18 2 Cleaning the detergent drawer If you want to replace the liquid de tergent or fabric softener in the dis penser with another product or if the detergent drawer is dirty clean the de...

Page 41: ...lip the detergent drawer cover and remove it 6 Empty the detergent drawer 7 Clean the pump unit with a damp cloth 8 Clean the detergent drawer and the cover with a soft damp cloth or hand shower 9 Dry the detergent drawer cover and pump unit and reinsert them ...

Page 42: ...p Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 5 Slide a sufficiently large container under the opening 6 Take the drain hose out of the holder ...

Page 43: ...ain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 42 1 Since water may remain in the drain pump unscrew the pump cap carefully The filter insert in the pump housing may become stuck due to coarse particles of dirt Loosen the dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised of tw...

Page 44: ...al position 6 Insert and close the service flap 2 1 Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash run the programme after you have emptied the drain pump 1 Turn on the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into the manual dosing compartment 5 Select a suitable programme for draining Programmes P...

Page 45: ... any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 42 The water outlet hose is connected too high Install the water outlet hose at a max...

Page 46: ...pears again after you clean the pump unit call customer service Customer Service Page 58 Note You can deactivate and manually dose the intel ligent dosing system until the fault is rectified Buttons Page 23 H 32 The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and smal...

Page 47: ...the symbol goes out flashes The automatic voltage control system detects an un authorised voltage under usage No remedial action possible Note If the power supply is stable the programme continues to run as normal Voltage under usage may cause extension of a pro gramme No remedial action possible Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres o...

Page 48: ...e manually reduce the amount of deter gent for the next washing cycle with the same load Additional water is added Do not add any extra water to the appliance while it is operating The appliance is not working The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit breaker in the fuse box has tripped Check the circuit breaker in the fuse box There h...

Page 49: ...nd manually dose the intel ligent dosing system until the fault is rectified Buttons Page 23 The detergent drawer has not been pushed in fully Push in the detergent drawer until the symbol goes out The door cannot be opened is activated Continue the programme by selecting or and pressing The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 33 Water level...

Page 50: ...ith down If intelligent dosing is activated reduce the basic dosage Page 36 If you dose manually reduce the amount of deter gent for the next washing cycle with the same load Unapproved extension installed on the water drain hose Remove any unapproved extensions from the water hose Connecting the appliance Page 14 The pump cap is not fully screwed in Ensure that the pump cap is screwed in all the ...

Page 51: ...e large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is below the visible area Not a fault no action required Do not add any extra water to the appliance while it is o...

Page 52: ... No remedial action possible High spin speed not reached A low spin speed is selected The next time you run a wash cycle set a higher spin speed is activated Select the programmes that are suitable for the type of fabric Unbalance load detection system is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the d...

Page 53: ...correctly aligned Aligning the appliance Page 15 The appliance feet are not fixed Secure the appliance feet Aligning the appliance Page 15 Transit bolts have not been removed Removing the transit bolts Page 13 Banging noises rat tling in the drain pump Foreign bodies have got into the drain pump Cleaning the drain pump Page 42 Slurping rhythmical suction noise The drain pump is active the detergen...

Page 54: ...s better during the spin cycle Start the programme Unbalance load detection system is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the programme Detergent residue on the damp washing Detergents may contain w...

Page 55: ...d If intelligent dosing is activated adjust the basic dosage Page 36 Detergent or care products have congealed in dis pensers of the intelligent dosing system 1 Check whether the detergent used is suitable Detergents and care products Page 31 2 Drain the dispenser Cleaning the detergent drawer Page 40 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 35 Unsuitable detergent ...

Page 56: ... supply hose correctly Connecting the water inlet hose Page 14 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is not connected correctly Connect the water outlet hose correctly Water outlet connection types Page 15 Odours have formed in the appliance Humidity and detergent residue...

Page 57: ...ion manual by scanning the QR code in the table of contents or on www bosch home com 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 42 6 Detach the hoses 7 Empty the dispensers 20 2 Inserting the transit bolts Secure the appliance for transporta tion using transit bolts in order to pre ve...

Page 58: ...ances as applicable throughout the EU 21 Customer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is f...

Page 59: ... 870 75 0 38 1351 50 00 Eco 40 602 4 5 2 54 0 370 40 0 27 1351 49 00 Eco 40 602 2 5 2 22 0 180 30 0 23 1351 52 00 Algodón Al godão 20 C 9 0 3 44 0 400 98 0 23 1400 50 00 Algodón Al godão 40 C 9 0 3 44 1 290 98 0 44 1400 50 00 Algodón Al godão 60 C 9 0 3 44 1 750 98 0 60 1400 50 00 Algodón Al godão 40 C 9 0 4 14 1 330 110 0 44 1400 50 00 Sintéticos 40 C 4 0 2 37 0 800 61 0 44 1200 30 00 Mix 40 C 4 ...

Page 60: ...are available as a spare part and must only be replaced by trained specialist staff You can find more information about your model online at https eprel ec europa eu 1 This web address is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac ters before the slash in the product number E Nr on th...

Page 61: ... bosch home co uk among the additional documents on the product page for your appliance 1 Only applies to Great Britain 2 4 GHz band 2400 2483 5 MHz Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor...

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Page 64: ...ng for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001715287 9001715287 020624 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www bosch home...

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