Troubleshooting
en
49
Fault
Cause and troubleshooting
The programme does
not start.
Laundry is caught in the door.
1.
Open the door again.
2.
Remove any trapped laundry.
3.
Close the door.
4.
Press
to start the programme.
The detergent drawer has not been pushed in fully.
▶
Push in the detergent drawer until the symbol goes
out.
The pump for the intelligent dosing system is blocked.
1.
Switch off the appliance.
2.
Clean the pump unit.
→
"Cleaning the detergent drawer", Page 40
3.
Switch the appliance on.
4.
If the display appears again after you clean the
pump unit, call customer service.
→
Note:
You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
→
The detergent drawer has not been pushed in fully.
▶
Push in the detergent drawer until the symbol goes
out.
The door cannot
be opened.
is activated.
▶
Continue the programme by selecting or and
pressing
.
The temperature is too high.
▶
Wait until the temperature has dropped.
▶
"Cancelling the programme", Page 33
Water level is too high.
▶
Select a suitable programme for draining.
→
Power failure.
▶
Open the door using the emergency release.
→
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
