Bosch WAN28004GB User Manual And Installation Instructions Download

Page: 46 / 60

Troubleshooting

Fault

Cause and troubleshooting

The programme does
not start.

▶

→

"Deactivating the childproof lock", Page 35

Finish in

is activated.

▶

Check whether

Finish in

is activated.

→

"Buttons", Page 22

Laundry is caught in the door.

Open the door again.

Remove any trapped laundry.

Close the door.

Press

Start / Reload

to start the programme.

The door cannot
be opened.

– –– is activated.

▶

Continue the programme by selecting

Spin

Drain

and pressing

Start / Reload

→

"Resuming the programme when the programme

status is Rinse Hold", Page 34

The temperature is too high.

▶

Wait until the temperature has dropped.

▶

→

"Cancelling the programme", Page 34

Water level is too high.

▶

Start the

Drain

programme.

Power failure.

▶

Open the door using the emergency release.
→

"Emergency release", Page 52

The water is not drain-
ing.

Drain pipe or water outlet hose is blocked.

▶

Clean the drain pipe and the water outlet hose.

Drain pipe or water drain hose is caught or jammed.

▶

Ensure that the drain pipe and water drain hose are
not kinked or trapped.

Drain pump is blocked.

▶

→

"Cleaning the drain pump", Page 39

– –– is activated.

▶

Continue the programme by selecting

Spin

Drain

and pressing

Start / Reload

→

"Resuming the programme when the programme

status is Rinse Hold", Page 34

The water outlet hose is connected too high.

▶

Install the water outlet hose at a maximum height of
1 metre.

Detergent dosage is too high.

Summary of Contents for WAN28004GB

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAN28004GB en User manual and installation instructions ...

Page 2: ...r 19 5 3 Controls 19 6 Display 20 7 Buttons 22 8 Programmes 23 9 Accessories 27 10 Before using for the first time 27 10 1 Starting an empty washing cycle 27 11 Laundry 28 11 1 Preparing the laundry 28 11 2 Sorting laundry 29 11 3 Degrees of soiling 29 11 4 Care symbols on the care labels 29 12 Detergents and care products 30 12 1 Detergent recommendation 30 12 2 Detergent dosage 31 13 Basic opera...

Page 3: ...ning the detergent drawer 37 16 4 Descaling 38 16 5 Cleaning the drain pump 39 16 6 Cleaning the water outlet hose at the siphon 41 16 7 Clean the water inlet filters 41 17 Troubleshooting 44 18 Transportation storage and disposal 52 18 1 Removing the appliance 52 18 2 Inserting the transit bolts 52 18 3 Using the appliance again 53 18 4 Disposing of old appliance 53 19 Customer Service 54 19 1 Pr...

Page 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...he appliance Do not stand on or climb onto the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of burns When washing...

Page 9: ...gerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam o...

Page 10: ...ting elements such as adapters exten sions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar a...

Page 11: ...urer Reduce the washing temperature for lightly and normally soiled laundry a At low temperatures the appliance consumes less energy For light to normal soiling lower temperatures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in a tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing which in...

Page 12: ...designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance 1 Remove any packaging and pro tective covers completely from the appliance For the environmentally friendly disposal of the packaging materi als observe the information on the topic of Disposing of pac...

Page 13: ...information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not operate the appliance without a cover cap WARNING Risk of injury When using the appliance on a base the appliance may tip over Always secure the feet of the appli ance to...

Page 14: ... a wooden joist floor Place the appli ance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm thick In a kitchen unit A niche width of 60 cm is re quired Only install the appliance un derneath a continuous worktop that is securely con nected to adja cent cabinets Installation loca tion Requirements On a wall Do not trap the hoses betwe...

Page 15: ...power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps 4 5 Connecting the appliance Connecting the water inlet hose Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely ...

Page 16: ...re and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The draining heights are minimum 60 cm maximum 100 cm Drainage into a siphon Secure the con nection point with a 24 40 mm hose clamp Drainage into a washbasin Fix and secure the water outlet using an elbow Page 27 Drainage into a plastic pipe wit...

Page 17: ... against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection detai...

Page 18: ...r appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 39 2 Door 3 Detergent drawer Page 19 4 Controls Page 19 5 Water outlet hose Page 16 6 Power cord Page 17 7 Transit bolts Page 14 ...

Page 19: ...in wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent 5 3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 4 1 Programmes Page 23 2 Programme selector Page 32 3 Display Page 20 4 Buttons Page ...

Page 20: ... end has been set and the remaining number of hours is displayed Buttons Page 22 8 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 22 0 No final spin only draining Rinse Hold no draining Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The programme can be...

Page 21: ...f lock is activated and the appliance has been operated Deactivating the childproof lock Page 35 SpeedPerfect Short wash activated Buttons Page 22 Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure The water pressure is too low E 35 10 1 Error Error code error display signal 1 Example ...

Page 22: ...nish in 1 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Spin 1400 Adjust the spin speed or activate Rinse Hold If is selected the water is not drained at the end of the washing cycle and the spin cycle is deactiv ated The laundry remains in the water used for rinsing 3 sec Act...

Page 23: ...speed rpm 1 Speed Perfect Spin Rinse Hold Cottons Wash hard wearing items made from cot ton linen or blended fabrics Also suitable as a short programme for nor mally soiled laundry when you activate Speed Perfect If Speed Perfect is activ ated the maximum load capacity is re duced to 5 kg 8 90 1400 Cottons Intensive Wash hard wearing items made from cot ton linen or blended fabrics Energy saving p...

Page 24: ...e legal requirements For this programme the washing temperat ure is automatically adjusted depending on the load size in order to achieve the best possible energy efficiency with the best possible washing result You cannot change the washing temperature 8 1400 Cottons Prewash Wash hard wearing items made from cot ton linen or blended fabrics Programme with prewash for heavily soiled laundry Divide...

Page 25: ...at is suitable for delic ates or silk Note Wash especially delicate items or items with hooks eyelets or clips in a mesh laundry bag 2 30 800 Wool Hand or machine washable items that are made from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 30 800 Rinse Rinses and then spins the laundry...

Page 26: ...se Hold Super Quick 15 30 Wash items made from cotton synthetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme dura tion to 15 minutes activate Speed Perfect The maximum load is reduced to 2 kg 4 30 1200 1 Programme setting ...

Page 27: ... water inlet hose with a longer hose 2 20 m 00353925 Elbow Secure the water outlet hose in place 00655300 Liquid detergent insert Measure liquid deter gent 00637516 Before using for the first time 10 Before using for the first time Before using for the first time Prepare the appliance for use 10 1 Starting an empty wash ing cycle Your appliance was inspected thor oughly before leaving the factory ...

Page 28: ... Laundry Laundry 11 1 Preparing the laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the...

Page 29: ... washing Type of fabric and fibre Wash laundry of the same type of fabric and fibre to gether Care symbols on the care labels Page 29 Description of the programmes Page 23 Whites Colours Wash new coloured items separately the first time you wash them 11 3 Degrees of soiling Degree of soiling Soiling Examples Light No dirt or stains are vis ible Laundry has absorbed odours Light summer clothing or ...

Page 30: ...that have ex pired or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance 12 1 Detergent recommendation Detergent Fabrics Pro gramme Temperature Standard detergent with optical brighten ers Heat resistant white fabrics made from cotton or line...

Page 31: ...m pany or measure it yourself using a water hardness tester Water hardness Hardness range Total hardness in mmol l German degrees in dH soft I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardn...

Page 32: ...Page 32 Adjust the programme settings Programmes Page 23 Note The programme settings are not saved permanently for the pro gramme 13 4 Loading laundry Notes Please read the information in the Safety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely To prevent creasing take note of the maximum load for the Programmes Page 23 Requirement The laundry ...

Page 33: ...me are activated Requirement Find out the optimum dosage for detergent and care product Page 30 1 Pull out the detergent drawer 2 Pour in detergent Detergent drawer Page 19 3 If required add the care product 4 Push in the detergent drawer 13 7 Starting the programme Note If you want to change the time until the programme ends set the Ready in time first Press Start Reload a The drum rotates and lo...

Page 34: ... 2 Add or remove laundry 3 Close the door 4 Press Start Reload 13 11 Cancelling the pro gramme Once the programme has started you can cancel it at any time Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Press Start Reload 2 Open the door The appliance door remains locked for safety reasons if the t...

Page 35: ...y using the controls 14 1 Activating the childproof lock Press and hold the two 3 sec buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 sec buttons...

Page 36: ...s Below is an overview of the basic settings on your appliance Basic setting Programme position Value Description End signal 2 0 off 1 quiet 2 me dium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed ...

Page 37: ... will remain clean and hy gienic Remove all de tergent residue spray residue or other residues immediately Fresh deposits are easier to re move without leaving any residue Keep the appli ance door and detergent drawer open after use This allows the residual water to dry reducing odours in the ap pliance 16 2 Cleaning the drum CAUTION Risk of injury Permanently washing at low temper atures and a la...

Page 38: ... and a brush and then dry them 5 Fit the insert and lock it into place 6 Cleaning the opening for the deter gent drawer 7 Push in the detergent drawer 16 4 Descaling ATTENTION The use of unsuitable descaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agents that are available from the manufacturer s website or our after sales service ...

Page 39: ...ation in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open the maintenance flap 5 Remove the maintenance flap 6 Slide a sufficiently large receptacle under the opening 7 Take the drain hose out of the holder ...

Page 40: ...ng the drain pump Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The drain pump is empty Page 39 1 Since water may remain in the drain pump remove the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Make sure that the impeller in the drain pump c...

Page 41: ...lly remove the water outlet hose Residual water may leak out 4 Clean the water outlet hose and si phon connecting piece 5 Reattach the water outlet hose and secure the connection point using the hose clamp 16 7 Clean the water inlet fil ters Emptying the water inlet hose 1 Turn off the tap 2 Set a programme except for Rinse Spin or Drain 3 Start the programme and leave it to run for approx 40 seco...

Page 42: ... Remove the water inlet hose from the tap 2 Clean the filter with a small brush 3 Connect the water inlet hose and check for leaks Cleaning the filter on the appliance Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 41 1 Disc...

Page 43: ...Cleaning and servicing en 43 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks 2 1 ...

Page 44: ...e Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 39 The water outlet hose is connected too high Install the water outlet hose a...

Page 45: ...Remove any trapped laundry 3 Close the door 4 Press Start Reload to start the programme flashes Door is not closed 1 Close the door 2 Press Start Reload to start the programme All other error codes Malfunction Call the after sales service Customer Service Page 54 The appliance is not working The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit br...

Page 46: ...perature has dropped Cancelling the programme Page 34 Water level is too high Start the Drain programme Power failure Open the door using the emergency release Emergency release Page 52 The water is not drain ing Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hos...

Page 47: ...the water inlet hose is not kinked or jammed The spin cycle runs several times The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle The program...

Page 48: ...ult no action required Note The load detection can take up to two minutes Heavy foam build up Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load Hi...

Page 49: ... during the spin cycle Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Banging noises rat tling in the drain pump Foreign bodies have got into the drain pump Cleaning the drain pump Page 39 Slurping rhythmical suction noise The drain pump is act...

Page 50: ...nly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Unbalance load detection system is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the d...

Page 51: ...t hose Water outlet hose is not connected correctly Connect the water outlet hose correctly Water out let connection types Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 37 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Page 52: ...d disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances 18 1 Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 41 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump...

Page 53: ...truct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an en vironmentally friendly manner Information about current disposal m...

Page 54: ...tailed information on the warranty period and terms of warranty in your country is available from our after sales service your retailer or on our website If you contact Customer Service you will require the product number E Nr and the production number FD of your appliance The contact details for Customer Ser vice can be found in the enclosed Customer Service directory or on our website 19 1 Produ...

Page 55: ... 52 00 Eco 40 602 2 0 2 33 0 223 33 0 24 1400 58 00 Cot tons 20 C 8 0 3 14 0 350 85 0 23 1400 53 00 Cot tons 40 C 8 0 3 14 1 170 85 0 44 1400 53 00 Cot tons 60 C 8 0 3 14 1 440 85 0 56 1400 53 00 Cottons Pre wash 40 C 8 0 3 44 1 200 85 0 44 1400 53 00 Easy Care 40 C 4 0 2 29 0 770 63 0 43 1200 30 00 Mixed Load 40 C 4 0 1 00 0 620 44 0 41 1400 55 00 Wool 30 C 2 0 0 41 0 220 40 0 22 800 25 00 1 Due ...

Page 56: ...Length of the wa ter outlet hose 150 cm Length of the power cord 210 cm 1 Depending on the appliance spe cifications You can find more information about your model online at https eprel ec europa eu 1 This web ad dress is linked to the official EU EPREL product database At the time of printing its web address had not yet been published Please then fol low the instructions on searching for models T...

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Page 60: ...ooking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001551171 9001551171 010326 en Robert Bosch Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY w...

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