Bosch SHV78B73UC Use And Care Manual Download Page 51

Page: 51 / 64

Troubleshooting

en-us

Issue

Cause and troubleshooting

Special salt refill in-

dicator lights up.

Insufficient special salt.

▶

Add Special salt.

Sensor does not detect special salt tablets.

▶

Do not use special salt tablets.

Refill indicator for

special salt does not

light up.

Water softening system is switched off.

▶

Adjust water softening system

Refill indicator for

rinse aid lights up.

No rinse aid.

Add Rinse aid

→

Page 24

Set the amount of rinse aid to be dispensed.

→

"Setting the amount of rinse aid", Page 25

Refill indicator for

rinse aid does not

light up.

Rinse aid system is switched off.

▶

Set the amount of rinse aid.

All LEDs light up or

flash.

Electronics have detected a fault.

Press the main switch button for approx. 4 sec-

onds.

→

"Controls", Page 13

The appliance is reset and restarted.

If the problem occurs again:

‒

Switch off the appliance.

‒

Unplug the power plug or switch off the cir-

cuit breaker in the fuse box.

‒

Wait at least 2 minutes.

‒

Switch on the circuit breaker in the fuse box

or plug in the power plug.

‒

Switch on the appliance.

If the problem occurs again:

‒

Contact customer service.

→

"Customer Service", Page 55

Water is left in the

appliance at the end

of the program.

Filter system or area under the filters is blocked.

Clean the Filters

→

Page 40

Clean the Wastewater pump

→

Page 53

Program has not yet ended.

▶

Wait until the program ends or terminate the

program with Reset.

▶

→

"Terminating the wash cycle", Page 32

Appliance cannot be

switched on or oper-

ated.

Software update is taking place.

▶

Wait until the software update has finished.

Appliance functions have failed.

Pull out the power cord plug or switch off the

breaker.

Summary of Contents for SHV78B73UC

Page 1: ...Register your appliance and join the Bosch family of perks bosch home com us mybosch Dishwasher SHV78B73UC en us Use and Care Manual ...

Page 2: ...er 21 7 9 Rack heights 21 8 Before using for the first time 22 8 1 Initial use 22 9 Water softening system 22 9 1 Overview of water hardness settings 22 9 2 Setting the water softening system 23 9 3 Special Dishwasher Salt 23 9 4 Switching off the water softening system 24 10 Rinse aid system 24 10 1 Rinse aid 24 10 2 Setting the amount of rinse aid 25 10 3 Switching the rinse aid system off 25 11...

Page 3: ...pray arms 41 17 Troubleshooting 42 18 Transportation storage and disposal 54 18 1 Removing the appliance 54 18 2 Vacation and Storage 54 18 3 Transporting the appliance 54 18 4 Disposal of your old appliance 55 19 Customer Service 55 19 1 Model number E Nr production number FD and consecutive numbering Z Nr 55 19 2 AquaStop Pledge 55 20 Technical specifications 57 20 1 Information regarding Free a...

Page 4: ...occur as a result of non observance of this warning NOTICE This indicates that damage to the appliance or property may occur as a result of non compliance with this advisory Note This alerts you to important information and or tips 1 2 General information To reduce the risk of fire electrical shock or serious injury observe the following This appliance is provided with installation instructions an...

Page 5: ...r lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety 1 5 Grounding instructions This appliance must be grounded to a metal permanent wiring system or an equipment grounding conductor must be run with the circuit conduc tors and connected to the equipment grounding terminal or lead on the d...

Page 6: ...ks of the dishwasher WARNING Under certain conditions hydrogen gas may be produced in a hot water system that has not been used for two weeks or more Hydrogen gas is explosive Before using a dishwasher that is connected to a hot water system that has been unused for two weeks or longer turn on all hot water faucets and let the water flow from each for several minutes This will release any accumula...

Page 7: ...l enclosure panels are in place Do not tamper with or override controls and interlocks WARNING For safe care and operation of your appliance observe the following Follow the safety instructions and directions for use on the detergent and rinse aid product labels Do not use harsh chemicals such as bleach based products to clean your dishwasher Some bleach based products can damage your dish washer ...

Page 8: ...w children to play in or on the dishwasher When children become old enough to operate the appliance it is the responsibility of the parents legal guardians to ensure the children are instructed in safe practices by qualified persons Remove the dishwasher door to the washing compartment when re moving an old dishwasher for service or discarding 1 8 State of California Proposition 65 Warnings This p...

Page 9: ... special salt immediately before the pro gram starts Detergent may damage the water softening system Only fill the dispenser of the water softening system with special dishwasher salt Environmental protection and energy saving 3 Environmental protection and energy saving Environmental protection and energy saving 3 1 Saving energy If you follow these instructions your appliance will use less power...

Page 10: ...vel is high the wash ing water is drained off and re placed with fresh water If the soil ing level is lower the washing wa ter is used in the next rinse so re ducing water consumption by 3 6 liters In the Auto cycles the tem perature and run time are addi tionally adjusted to the level of soiling 3 4 Sensors The sensors adjust the cycle se quence and strength in the Auto cycles depending on the le...

Page 11: ...13 12 2 3 4 5 6 7 8 9 10 11 1 Rating plate Rating plate with E number and FD number Page 55 You will need this data to contact Cus tomer service Page 55 2 Detergent dispenser Detergent is added to the detergent dispenser 3 Lower rack Lower rack Page 19 4 Dispenser for special salt Add special salt to the dispenser for special salt Water softening system Page 22 1 Depending on the appliance specifi...

Page 12: ...r Silverware drawer Page 20 9 Cup shelf1 Cup shelf Page 20 10 Upper spray arm The upper spray arm washes the dish ware in the upper rack If the dishware has not been washed properly clean the spray arms Cleaning the spray arms Page 41 11 Intake opening of the Zeolith container The intake opening is required for Ze olith drying Page 9 12 Blow opening of the Ze olith container The blow opening is re...

Page 13: ...age 15 3 Display The display shows information about the remaining run time or ba sic settings You can change the basic settings via the display and the setting buttons Changing the basic settings Page 35 4 Electronic delay time Setting the electronic delay time Page 31 5 Remote Start Remote Start Page 37 6 Cycle buttons and options Cycles Page 15 Options Page 17 7 Start button Starting the wash c...

Page 14: ... refill indicator Water softening system 12 Rinse aid refill indicator Rinse aid system Adding rinse aid Page 24 13 button If you press for approx 3 seconds you can open the basic settings Changing the basic settings Page 35 1 Depending on the appliance specifications ...

Page 15: ...H 3 Water gal Heavy Dishware Washing pots and pans non fragile dishware and silverware Level of soiling Removing stub born burned or dried on food remnants con taining starch and protein Intensive Pre Rinse Cleaning 151 F 160 F Intermediate rinse Final rinse 151 F Drying 1 2 00 2 15 2 1 100 1 200 3 4 9 6 4 Auto Dishware Cleaning mixed dishware and silverware Level of soiling Removing com mon house...

Page 16: ...rticularly gentle Pre Rinse Cleaning 113 F 122 F Intermediate rinse Final rinse 122 F Drying 1 1 25 1 35 2 0 570 0 580 3 2 5 3 9 Express Dishware Cleaning deli cate dishware silverware temperature sensitive plas tics and glasses Level of soiling Removing lightly adhering fresh food rem nants Time optimized Cleaning 113 F Intermediate rinse Final rinse 124 F 1 0 30 2 0 400 3 2 7 Machine Care Only w...

Page 17: ...ter Tip You can use the Home Con nect app to download additional Cycles and Options and save them 1 Save Favorite on the appliance 1 Open the appliance door 2 Press 3 Press the right cycle button 4 Press the button for the rele vant options 5 Press Favorite button for 3 sec onds a The selected cycle and option will flash a The Favorite button flashes a The program combination is saved Tip To reset...

Page 18: ... either directly or indi rectly to imply that all cycles on a certified machine have passed the sanitization perfor mance test Features 7 Features Features You can find an overview of the possible features of your appli ance and how to use them here These features depend on your appliance model 7 1 Upper rack Arrange cups glasses and small tableware items in the top rack You can adjust the height ...

Page 19: ...to a diameter of 13 inches can be arranged in the lower rack as shown 7 3 Silverware Basket Arrange the silverware in the sil verware basket ensuring that the items are not nestled together and with the sharp points down WARNING The sharp points and edges of knives and other sharp utensils can cause serious injury Load knives and other sharp utensils with edges down Do not allow children to handle...

Page 20: ... longer or wider cutlery items 1 To fold down a side shelf push the lever forward and fold down the side shelf 1 2 2 To fold down the front tines push the lever forward and fold down the folding tines 1 Tip If you want to return the cutlery tray to its original position fold the side shelf upward until it clicks into position 7 5 Cup shelf Use the cup shelf and the space underneath for small cups ...

Page 21: ...e tines again fold them back up a The tines click into position 7 7 Small items holder Use the small items holder to ar range small items of dishware e g light plastic parts 7 8 Bottle holder Use the bottle holder to position tall narrow items securely e g bottles or vases 7 9 Rack heights Set the racks at the right height Appliance height 34 with silverware basket Level Upper rack Lower rack 1 ma...

Page 22: ...g temperature without dishware To remove any marks from wa ter or other residues we rec ommend you operate the appli ance without dishware before using it for the first time Tip You can change these set tings and other Basic settings at any time Water softening system 9 Water softening system Water softening system Hard water leaves limescale on dishware as well as the washing tank and parts of th...

Page 23: ...atedly until the right water hardness has been set The value H 00 is set at the factory 5 To save the settings press for 3 seconds 9 3 Special Dishwasher Salt You can use special dishwasher salt to soften the water Adding dishwasher salt If the salt refill indicator lights up add special dishwasher salt to the dispenser for salt just before the cycle starts The amount of spe cial dishwasher salt r...

Page 24: ...e placement substances Accord ing to manufacturers combined detergents with salt replace ment substances can generally only be used up to a water hardness of 26 E without adding special salt The water hardness is 0 8 E You can omit special salt 1 Press 2 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 3 Press repeatedly until the display shows H 00 4 To ...

Page 25: ...ing the rinse aid system off If you choose not to use rinse aid you can turn the rinse aid system off Tip Rinse aid within a combina tion detergent has limited effec tiveness You will generally get better results using a separate rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 3 Press repeatedly un til the display shows the value set ...

Page 26: ...iling 11 2 Incompatible detergents Do not use a detergent which is not designated for dishwasher use or contains chlorine Detergent Description Liquid hand soap Liquid hand soap can cause increased froth ing and dam age the appli ance Detergent con taining chlorine This may leave chlorine residue on dishware 11 3 Information on Detergent Follow the instructions on deter gents in everyday use Deter...

Page 27: ...l detergent is sufficient for normal soiling If dishware is only lightly soiled slightly less than the amount of detergent specified is usually sufficient 3 Close the lid of the detergent dispenser a The lid clicks into position a The detergent dispenser will open automatically at the opti mum time during the cycle Powder or liquid detergent will spread around the washing tank and dissolve there T...

Page 28: ...le to dishes Cause Recommenda tion Highly caustic alkaline or highly acidic cleaning solu tions in partic ular commer cial or industrial cleaners are not safe to use in the dish washer with aluminum If you use highly caustic alkaline or highly acidic cleaning solu tions in partic ular commer cial or industrial cleaners do not put any thing aluminum in the dish washer The water tem perature of the ...

Page 29: ...To save resources do not pre rinse dishware under running water 2 Observe the following when ar ranging dishware Put heavily soiled dishware in the lower rack e g pans The more powerful spray jet ensures that the dishwashing result will be better To avoid damage to dish ware arrange it so it is sta ble and cannot tip over To avoid injury arrange sil verware with the points and sharp edges facing d...

Page 30: ...ies for soiling and clean if necessary Cleaning and maintenance Page 38 12 4 Loading patterns Recommended loading patterns 12 place settings Lower rack Upper rack Third rack Additional loading patterns for 10 place settings Lower rack Upper rack Third rack ...

Page 31: ...appliance for 10 minutes it will automatically switch off 13 3 Setting a cycle To adjust the wash cycle to the soiling level of the dishware se lect a suitable programme Press the right cycle button a The cycle is set and the cycle button flashes a The remaining run time of the cycle appears on the display 13 4 Setting options You can set options to complete the chosen wash program Note The availa...

Page 32: ... the appliance switches off 2 Press On Off 3 Press to resume the wash cycle 13 8 Terminating the wash cycle To end a cycle early or to switch from one that has already started you will need to cancel it first 1 Open the appliance door 2 Press for approx 4 seconds 3 Close the appliance door a All displays light up a As soon as the displays are off the display shows 00h 01m and the residual water is...

Page 33: ...ing system Page 23 Level H 00 switches the water softening system off Rinse aid disp r 05 1 r 00 r 06 Set the amount of rinse aid Setting the amount of rinse aid Page 25 Switch the rinse aid sys tem off with level r 00 Sensor setting SE 00 1 SE 00 SE 02 Set the water sensor for identifying soiling Sensors Page 10 Extra Dry d 00 1 d 00 d 01 The temperature is in creased during the final rinse which...

Page 34: ...is no longer visible on the floor Level I 00 switches Info Light off Start cycle SP 00 1 SP 00 SP 01 Set a default cycle for when the appliance is switched on With the setting SP 00 the last cycle selected and the last additional function se lected are set by de fault when the appli ance is switched on With the setting SP 01 the standard cycle is set by default when the appliance is switched on Si...

Page 35: ... rc 00 the option is perma nently deactivated With the setting rc 01 the option can be se lected via the button Activating Remote Start Page 37 With the setting rc 02 the option is perma nently activated The basic setting is not available until you have connected the appliance with the Home Connect app Home Connect Page 36 Factory setting rE Starting with Y ES Confirming with Restore changed setti...

Page 36: ... Page 36 The Home Connect app guides you through the entire registration process Follow the instructions in the Home Connect app to im plement the settings Tips Consult the Home Connect documents supplied Follow the instructions in the Home Connect app as well Note Also note the safety infor mation in this instruction manual and ensure that it is also observed when operating the appliance us ing t...

Page 37: ...cally de activated a button lights up Tip To deactivate the function press 15 4 Remote Diagnostics The Customer Service can access your appliance via Remote Diag nostics if you ask them to do so if your appliance is connected to the Home Connect server and if Remote Diagnostics is available in the country where you are using the appliance Tip Further information and de tails about the availability...

Page 38: ...mperature 4 Start the program without dish ware Page 31 16 2 Cleaning agent Only use suitable cleaning agents to clean your appliance 16 3 Tips on appliance care Follow the tips on appliance care to make sure your appliance func tions properly at all times Action Benefit Regularly wipe the door seals the front of the dishwasher and the control panel using a damp cloth and dishwashing liquid This e...

Page 39: ...ine Care every 2 months Run Machine Care Notes Run the Machine Care program without any dishes in the dish washer Only use machine care prod ucts and machine cleaners specially designed for dish washers Make sure that there are no aluminum items e g vent hood grease filters or aluminum pans in the interior of the appli ance If you have not run Machine Care after 3 wash cycles the indicator for Mac...

Page 40: ...e 2 Turn the coarse filter counter clockwise and take out the filter system Ensure that foreign objects do not fall into the sump 1 2 3 Pull the micro filter downward and off 4 Press the locking catches to gether and take the coarse filter upward and out 1 2 5 Clean the filter elements under running water Carefully remove the rim of de bris between the coarse filter and the fine filter 6 Put the f...

Page 41: ...hing water may block the noz zles and bearings on the spray arms Clean the spray arms regu larly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to remove 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any foreign objects 4 Insert the lower spray arm a The spray arm clicks into posi tion 5 Insert the upper spray arm...

Page 42: ...ernately Water protection system is activated 1 Turn off the water faucet 2 Call customer service Page 55 E 31 00 lights up al ternately Water protection system is activated 1 Turn off the water faucet 2 Call customer service Page 55 E 34 00 lights up al ternately Water is continuously running into the appliance 1 Turn off the water faucet 2 Call customer service Page 55 E 32 00 lights up al terna...

Page 43: ...er is not draining Drain hose is blocked or kinked 1 Reposition the drain hose without kinks 2 Remove residues Garbage disposal is still plugged Check the connection to the garbage disposal and remove plug Cover of drain pump is loose Secure the cover of the drain pump Page 53 so it clicks into position E 61 02 lights up al ternately Drain pump is blocked Clean the drain pump Clean drain pump Page...

Page 44: ...5 and give the error code Dishware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 24 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 25 Cycle or cycle option has no drying phase or dry ing phase is too short Select a wash cycle with drying Page 15 Some option buttons decrease the drying re sult Water collects in recesses of dishware or si...

Page 45: ...cycle Not an error Condensation drying creates water droplets in the tub This is normal Moisture in the air condenses on the inside walls of the appli ance runs off and is pumped out No action required Food remnants on dishware Dishware was placed too close together or rack is overfilled 1 Arrange dishware with sufficient space in be tween The spray jets must reach the surfaces of the dishware 2 A...

Page 46: ...d left to the same height Detergent residue in the appliance Lid of the detergent dispenser is blocked by items of dishware and will not open 1 Arrange dishware in the upper rack so the tab collecting tray is not obstructed by dishware Loading dishware Page 28 Items of dishware are blocking the dispenser lid 2 Do not place dishware or fragrance dispensers in the tab collecting tray The lid of the ...

Page 47: ...need to increase the setting 2 If necessary change your detergent Special salt dispenser is not screwed tight Screw the special salt dispenser tight There are stubborn white coatings on the dishware inside the appliance or on the door There is detergent residue These coatings can not generally be removed with chemicals Change your Detergent Scrub the appliance by hand Hardness range is set incorre...

Page 48: ...ce You can remove coatings with Mechanical cleaning Page 38 or a machine cleaning product It may not always be possible to com pletely remove coatings but they are harmless to health The formation of films is due to metal components on silver or aluminum dishware Clean the appliance You can remove coatings with Mechanical cleaning Page 38 or a machine cleaning product It may not always be possible...

Page 49: ... to be dispensed is set too high Set the rinse aid system to a lower setting No rinse aid has been added Adding rinse aid Page 24 There is detergent residue in the final rinse Lid of detergent dispenser is blocked by dishware and will not open fully 1 Arrange dishware in the upper rack so the tab collecting tray is not obstructed by dishware Loading dishware Page 28 Items of dishware are blocking ...

Page 50: ...te freely Detergent dispenser was damp when detergent was added Only add detergent to the detergent dispenser when dry Excessive formation of foam occurs Hand soap got in the rinse aid dispenser Immediately add rinse aid to the dispenser Adding rinse aid Page 24 Rinse aid has been spilled Remove the rinse aid with a cloth Detergent or machine care product used causes excessive foaming Change the b...

Page 51: ...r approx 4 sec onds Controls Page 13 The appliance is reset and restarted 2 If the problem occurs again Switch off the appliance Unplug the power plug or switch off the cir cuit breaker in the fuse box Wait at least 2 minutes Switch on the circuit breaker in the fuse box or plug in the power plug Switch on the appliance 3 If the problem occurs again Contact customer service Customer Service Page 5...

Page 52: ...appliance door Power and or water supply has been interrupted 1 Check the power supply 2 Check the water supply Upper rack is pressing against inner door and preventing appliance door from being closed se curely Check whether the rear panel of the appliance is being pressed in by a power outlet or a hose holder that has not been removed Arrange the dishware so that no parts project beyond the rack...

Page 53: ... dishware evenly Load the appliance with more dishware Light items of dishware move about during the wash cycle Position light items of dishware securely 17 1 Clean drain pump Large food remnants or foreign objects can block the drain pump As soon as the dishwashing water no longer drains properly the drain pump must be cleaned CAUTION There may be some sharp debris such as glass fragments blockin...

Page 54: ...int to the dish washer During colder weather please follow the instructions for winterizing your unit below Winterizing your unit If your dishwasher will be un used for an extended period of time in a location that experi ences freezing temperatures vacation home or through a vacation period have your dishwasher winterized by an authorized professional service 18 3 Transporting the appliance To av...

Page 55: ... support www bosch home ca en service cleaners and accessories For assistance with connecting to Home Connect you can also view instructions here www home connect com us en help support set up 19 1 Model number E Nr production number FD and consecutive numbering Z Nr You can find the model number E Nr the production number FD and the consecutive number ing Z Nr on the appliance s rat ing plate The...

Page 56: ...en us Customer Service 56 defective feed lines or fittings leading to the AquaStop con nection at the tap ...

Page 57: ...nd product website Please search on the product website for your appliance model and addi tional documents Alternatively you can request the relevant infor mation from ossre quest bshg com or BSH Haus geräte GmbH Carl Wery Str 34 81739 Munich Germany The source code will be made available to you on request Please send your request to oss request bshg com or BSH Haus geräte GmbH Carl Wery Str 34 81...

Page 58: ...so warranted to be free from cosmetic defects in ma terial and workmanship such as scratches of stainless steel paint porcelain blemishes chip dents or other damage to the finish of the Product for a period of thirty 30 days from the date of pur chase or closing date for new con struction This cosmetic warranty excludes slight color variations due to inherent differences in painted and porcelain p...

Page 59: ...thorized service provider Authorized service providers are those persons or companies that have been specially trained on BSH products and who possess in BSH s opinion a superior repu tation for customer service and technical ability note that they are independent entities and are not agents partners affiliates or rep resentatives of BSH Notwith standing the foregoing BSH will not incur any liabil...

Page 60: ...nterfere with servicing the Product Damage or defects caused by labor or parts installed by any non authorized service provider unless approved by BSH before service is per formed In no event shall BSH have any li ability or responsibility whatsoever for damage to surrounding prop erty including cabinetry floors ceilings and other structures or objects around the Product Also excluded from this wa...

Page 61: ...R CONSEQUENTIAL DAM AGES AND SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WAR RANTY LASTS SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPE CIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE No attempt to alter modify or amend this warranty shall be ef fective unless authorized in writing by an officer of BSH 21...

Page 62: ... Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Operation in the band 5150 5250 MHz is only for indoor use to reduce the potential for harmful interference to co channel mobile satellite systems Le...

Page 63: ......

Page 64: ...nce You ll find a variety of customized information in MyBosch such as Discounts for filters cleaners accessories parts Easy access to manuals appliance specifications Easy access to part lists Customized offer for the Bosch Appliance Service Plan sent by mail after appliance registration Register here www bosch home com us owner support mybosch Looking for help You ll find it here No matter what ...

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