11
Service and Support
11.1
Helpdesk
Our service helpdesk at our headquarters in Lohr, Germany, will assist you with
all kinds of inquiries.
Contact us:
●
By phone through the Service Call Entry Center,
Monday to Friday 7:00 am - 6:00 pm CET
+49 (0) 9352 40 50 60
●
By fax
+49 (0) 9352 40 49 41
●
By e-mail:
11.2
Service Hotline
Out of helpdesk hours please contact our German service department directly:
+49 (0) 171 333 88 26
or
+49 (0) 172 660 04 06
Hotline numbers for other countries can be found in the addresses of each
region (see below).
11.3
Internet
Additional notes regarding service, maintenance and training, as well as the
current addresses of our sales and service offices can be found on
Outwith Germany please contact our sales/service office in your area first.
11.4
Helpful Information
For quick and efficient help please have the following information ready:
●
Detailed description of the fault and the circumstances
●
Information on the type plate of the affected products, especially type co‐
des and serial numbers
●
Your phone and fax numbers as well as your e-mail address so we can
contact you in case of questions
Project Planning Manual | Rexroth IndraControl VPP 21.2
Electric Drives
and Controls
| Bosch Rexroth AG
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Service and Support
