34
Fixing Malfunctions
Malfunctions are usually due to something minor. Before
calling Customer Support, you should consider the
following advice and warnings.
9
CAUTION
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
Notes
▯
If
“
appears on the display, the sensor for the element
in question must be held down in order to be able to
read the fault code.
▯
If the fault code is not listed in the table, disconnect
the cooktop from the power supply, wait 30 seconds,
and then reconnect it again. If the display appears
Indicator/symbol
Possible cause
Solution
None
The power supply has been discon-
nected.
Use other electrical appliances to check whether a
short circuit has occurred in the power supply.
The appliance has not been con-
nected as shown in the circuit dia-
gram.
Make sure the appliance has been connected as
shown in the circuit diagram.
Electronics fault.
If the fault cannot be rectified, inform Customer
Support.
The indicators are flash-
ing
The control panel is damp or there is
something on it.
Dry the control panel or remove the object.
Ù
is flashing on the
cooking zone displays
A fault has occurred in the electronics. To acknowledge the fault, briefly cover the control
panel with your hand.
”ƒ
/
“ˆ‹‚†
The electronics have overheated and
have switched off the affected cook-
ing zone.
Wait until the electronics have cooled down suffi-
ciently. Then touch any key on the cooktop.
”…
/
“ˆ‹‚†
The electronics have overheated and
all the cooking zones have been
switched off.
Ӡ
+ heat setting and
signal tone
There is hot cookware near the con-
trol panel. There is a risk that the elec-
tronics will overheat.
Remove the cookware that is causing the problem.
The fault code will go out shortly afterwards and
you can resume cooking.
Ӡ
and signal tone
There is hot cookware near the con-
trol panel. To protect the electronics,
the cooking zone has been switched
off.
Remove the cookware that is causing the problem.
Wait a few seconds. Touch any touch control.
When the fault code on the display goes out, you
can resume cooking.
”‚
/
”‡
The cooking zone has overheated and
has been switched off to protect the
work surface.
Wait until the electronics have cooled down suffi-
ciently before switching the cooking zone back on.
”‰
The cooking zone has been operating
continuously for an extended period.
The automatic safety shut-off function has been
activated. See the section entitled
“ˆ‹‚‹
The cooktop is unable to connect to
your home network or the hood.
Acknowledge the fault code by touching any of the
touch keys. You can cook as usual without a con-
nection.
If this code is displayed again, contact Customer
Support.
“Š‹‹‹
“Š‹‚‹
The operating voltage is incorrect/out-
side of the normal operating range.
Contact your electrical utility supplier.
—…‹‹
The cooktop is not connected prop-
erly
Disconnect the cooktop from the power supply.
Make sure that it has been connected as shown in
the circuit diagram.
š“
Demo mode is active
Disconnect the cooktop from the power supply.
Wait for 30 seconds before reconnecting it. Touch
any key within the next 3 minutes to deactivate
Demo mode.
Do not place hot cookware on the control panel.