English 41
Self Help
The Cooktop
Use these suggestions before calling for service to avoid service charges.
The Oven
Table 12: Cooktop Troubleshooting Chart
Cooktop Problem
Possible Causes and Suggested Solutions
Element cycles more than usual
Pan base is warped and not making full contact with heating surface.
Base diameter of pan is too small for the size of the element.
Pan ingredients have boiled dry.
Material of pan is a poor heat conductor; heat transfers too slowly
A slight odor is noticeable when
an element is turned on
This is normal with new cooktops and will disappear after several uses
Cooktop controls will not turn on
Range is not receiving power. Check the power source to see if a fuse has blown or if the circuit
breaker tripped. Check cord to see if it is inserted completely into outlet.
Cooktop panel is locked. Press and hold PANEL LOCK until indicator light turns off.
Scraper is not working properly.
The scraper blade is dull. The scraper is packaged with single-edge, stainless steel blades.
Replace with a standard single-edge blade.
Cooking results are not what was
expected.
The cooktop is not level. Adjust leveling legs on bottom of range.
Cooking pan is not the appropriate size or type. See “Cookware Selection Guide”.
Element cycles on the highest
setting
This is normal. The temperature limiter operates automatically to protect the glass ceramic sur-
face from extreme high temperature damage.
Water takes too long to boil
Time to boil can vary greatly depending on environmental conditions. See “Boiling Water” on
page 23 for tips to decrease time to boil.
White cooktop appears to have a
green tint
The white cooktop may have a green tint while cooling down. This is normal. The cooktop will
return to its original color when the glass has cooled.
Table 13: Oven Troubleshooting Chart
Oven Problem
Possible Causes and
Suggested Solutions
The oven mode or temperature selected
or the numbers selected do not appear in
the display
The knob was turned too rapidly. Turn knob slower until correct wording or temper-
ature appears. Review manual instructions when setting clock, timer, or Self-Clean.
Oven door is locked and will not release, even
after cooling
Turn the oven off at the circuit breaker and wait 5 minutes. Turn breaker back on.
The oven should reset itself and will be operable.
Oven is not heating
Check circuit breaker or fuse box to your house. Make sure there is proper electri-
cal power to the oven. Be sure oven temperature has been selected.
Oven is not cooking evenly
Adjust oven calibration if necessary (see “Change the Oven Temperature Offset” on
page 13). Refer to cooking charts for recommended rack position.
Baking results are not as expected
Refer to cooking charts for recommended rack position. Check “Getting the Most
Out of Your Oven” on page 25 for tips and suggestions. Adjust oven calibration if
necessary (see “Change the Oven Temperature Offset” on page 13).
Food takes longer to cook than expected
The oven is carefully calibrated to provide accurate results. However, the tempera-
ture can be offset if food is consistently too brown or too light. See “Change the
Oven Temperature Offset” on page 13.
Food is overcooked
The oven is carefully calibrated to provide accurate results. However, the tempera-
ture can be offset if food is consistently too brown or too light. See “Change the
Oven Temperature Offset” on page 13.
