173_58300000002379_ara_en_j.doc – 29.04.14
Seite 14 von 41
Customer information:
-
Explain operating noise.
Use additional information: "NOISES"
-
Argumentation for comparison of old and
new appliances:
•
Foamed evaporators
•
Energy-saving compressor
•
Ecological refrigerant fluid
Consult regional management a./o. CS-Trainer
Rebuy appliance
Level the appliance. Use the height-adjustable feet
or place packing underneath them. If possible: Move
appliance away from wall or close-by furniture
Fix removable parts (storage shelves, frames…)
Bend pipes until they can swing freely (if
necessary: insert absorption- or distance-parts)
Is customer still dissatisfied?
Is customer dissatisfied?
Is the appliance too noisy?
(subjective impression)
Noise testing
Is customer complaint
justified?
Simple, mechanical noise
("rattling")?
Does the appliance stand
on level and stable?
Are removable parts fixed
in the appliance?
Are the pipes in
condenser area laid
contact-free?
Is customer dissatisfied?
Is customer complaint still
justified?
Exchange appliance
End
1
2
no
no
no
no
yes
no
Sheet 2
Sheet 2
yes
yes
yes
End
no
no
no
no
yes
yes
yes
yes
yes
no
