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7
Treatment of common problems:
Attention! If you find that the vacuum cleaner is not working properly, turn off the power of the vacuum cleaner before performing the inspection.
Trouble phenomenon
Cause
Treatment method
The product does not work
Battery No power Battery aging Motor abnormal
Charging the battery
Buy one new battery and replace it Return the
product to the retailer or after sales for repair
Vacuum cleaner cannot suck or has low suction
power
Filter blocked
Dust cup with full dust
Dust cup is not installed correctly Roller brush
blocked
Filter used too long
Wash the filter, can be cleaned with detergent
and toothbrush. Dry before use,to prevent breed
-
ing bacteria.
Clean the dust cup.
Install the dust cup correctly.
Clean the roller brush.
Buy new filter and replace every six months.
Roller brush stopped working during vaccuming
Roller brush blocked
Clean the roller brush
Battery cannot be charged
Poor contact of the shrapnel on the charging base
Do not bump or move the charging stand before
the charging indicator is keeping light.
Toggle shrapnel by hand
The charging indicator does not light up
The circuit inside the charging, base is damaged
Charging dock power is not plugged into the
socket
Return the product to the retailer or after sales
for repair
Check the adaptor power cord if plugged into the
socket
Odour from the air outlet of the vacuum cleaner
Filter is not cleaned
Wash the filter. Dry before use,to prevent breed
-
ing bacteria
Vacuum cleaner has a plastic smell
New product
The plastic smell will fade after a while use
Environmental protection first
1. Before discarding the machine, make sure it is not reusable.
2. This machine has a variety of recyclable parts, please send it to a waste recycling center.
Troubleshooting