9
• Use Manufacturer approved or supplied replacement parts and accessories only.
Otherwise may void the warranty of this product and result in a hazardous condition.
• Please contact the Manufacturer for information regarding replacement hoses, thermocouples,
igniters, lava rocks, etc.
TROUBLESHOOTING
PROBLEM
CAUSE
CORRECTIVE ACTION
Pilot will not
light
Igniter pin and burner are wet
Wipe dry with a cloth
Igniter battery is
incorrectly inserted.
Check that battery is correctly inserted.
Igniter pin cracked or broken
Call customer service for replacement
part
Electrode wire is loose or
disconnected
Reconnect wire to the igniter
box located inside the table
base behind the igniter button
Electrode wire is shorting
between valve and igniter pin
Call customer service for replacement
part
Pilot will not
light using a
match OR
Main burner
will not light
after pilot is lit
No gas flow
Check if gas cylinder is empty. If yes,
replace.
Regulator is not fully
connected to the tank
Check LP tank connection.
Gas flow is obstructed
Check hose for bends or kinks
Spider webs or insect nest in
the venturi (end of burner
tube) or pilot housing
Clean the venturi or pilot housing
Burner ports are clogged
Insert an opened paperclip into each of the
burner ports to clean them. Ensure the appl-
iance is off and all parts are cooled before
attempting to clean the burner ports
Appliance
emits a lot of
black smoke
when lit
Flame is obstructed at burner
ports
Make sure all the gas burner ports are
free of any lava rocks or debris to allow
the gas to flow freely.
Regulator hose is pinched
Check the regulator hose for bends or
kinks
Sudden drop in
gas flow
No gas flow
Check if gas cylinder is empty. If yes,
replace.
Excess flow safety valve has
been activated
Turn the control knob to "OFF", close the
LP tank valve and disconnect the
regulator from the tank. Turn the control
knob to "HIGH". Wait 1 minute. Turn the
control knob to "OFF". Reconnect
regulator to LP tank. Open tank valve
Flame blow
out
High or gusting winds
Increase flame to "High"
No gas flow
Check if gas cylinder is empty. If yes,
replace.
Excess flow safety valve has
been activated
See "Sudden drop in gas flow" above
slowly.Light appliance as indicated in
the"To Light"section.
