Before submitting a claim, please ensure you have attempted to use the diagnostics in your
InnerView software.
Contact BodyMedia Customer Service for a RMA number (Return Material Authorization) by calling
412-288-9982 or sending email to [email protected]. Any returns not pre-
approved will not be honored under this Limited Warranty. Instructions for returns will be provided
at the time of pre-authorization. BodyMedia will cover all associated shipping expenses if the
SenseWear Armband is found to be defective. To expedite your Limited Warranty claim, please have
the shipping date, the serial number of the SenseWear Armband, and your Service Code from the
diagnostics in your InnerView software available.
Contact Information
BodyMedia, Inc.
4 Smithfield Street, 12th Floor
Pittsburgh, PA 15222
Customer Support:
Phone: 412.288.9982
Email: [email protected]
Glossary of Terms
Adjustable strap
The removable elastic band that gets threaded into the Armband’s wings.
Alert
A signal that the battery or memory is low or there is a system problem with the Armband.
Body Facts
Information like your age, sex, height, and weight. These stats are sent from your
InnerView software to your SenseWear Armband upon Initialization.
Cradle
Connected to your PC and a power source. It is a resting place for the SenseWear Armband
that is used to recharge it and to communicate with your InnerView software.
Diagnostics
Part of your InnerView software used to troubleshoot problems in your SenseWear
Armband.
Initialization
The exchange of your SenseWear Armband serial number and your body facts
between your SenseWear Armband and your InnerView software.
Memory (M) lights
3 lights on the Armband’s left side indicating memory status.
Monitor
The main body of the SenseWear Armband. Contains the sensors, receivers, battery,
memory, and computer.
Power (P) lights
3 lights on the monitor’s right side indicating charge status.
Recharger contacts
4 gold areas on front of the monitor that come in contact with the cradle
contacts.
Reminder
Remind you of important events in your routine (i.e., take medication, get some
exercise) by playing a signal at the time you set in your InnerView software.
