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Warranty conditions
For the warranty to be valid, the following steps must be taken:
Please contact our customer service by email or phone. If the product under warranty has to be sent
in for repair, the seller bears costs. After expiry of the warranty, the buyer bears the costs of transport
and insurance. If the fault is covered by our warranty, you will receive a new or repaired equipment
in return.
Warranty claims are invalid in case of damage resulting from:
•
misuse or improper handling
•
environmental influences (moisture, heat, electrical surge, dust, etc.)
•
failure to follow the current safety measures for the equipment
•
failure to follow the operating instructions
•
use of force (e. g. hitting, kicking, falling)
•
interventions which were not carried out by one of our authorized service centers
•
unauthorized repair attempts
Proof of purchase and serial number
Please make sure that you are able to provide the appropriate receipt when claiming on your
warranty. So that we can clearly identify the model of your equipment, and for the purposes of our
quality control, you will need to give the serial number of your equipment, when contacting the
service team. Where possible please have your serial number and your customer number ready
when you call our service hotline. It will help us to deal with your request swiftly.
If you cannot find the serial number on your training equipment, our service employees are
ready to help.
Service outside the warranty period
We are also happy to issue an individual cost estimate if there is a problem with your fitness
equipment after the warranty has expired, or in cases which do not fall under the terms of
the warranty, e. g. normal wear and tear. Please contact our customer service team to find a
quick and cost-effective solution to your problem. In such a case you will be responsible for the
delivery costs.
Communication
Many problems can be solved just by speaking to us as your specialist supplier. We know how
important it is to you as a user of the fitness equipment to have problems solved quickly and
simply, so you can enjoy working out with minimal interruption. For that reason, we also want
to resolve your queries quickly and in a straightforward manner. Thus, please always keep your
customer number and the serial number of the faulty equipment handy.
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WARRANTY
