We are pleased to say that the return rate on BODUM® product is very low;
however, should you need to return your BODUM® Product under warranty,
please follow the simple procedure below.
BODUM AUSTRALIA WARRANTY PROCEDURE
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
Faulty product does not include items which have incurred wear and tear
through general home use, misuse or commercial use.
The benefits to BODUM® customers given by the warranty set out below are in
addition to other rights and remedies under a law in relation to the BODUM®
product to which the warranty relates.
Returns Procedure:
To return a faulty BODUM® product you can either return
it to your store of purchase or contact BODUM® Australia directly at our office
on 02 9692 0582.
Cost of Return:
BODUM® customers must return faulty BODUM® products to
the store of purchase or to BODUM® Australia.
Warranty period:
• e-Bodum:
2 year replacement warranty from the date of purchase for electrical
appliances where a defect appears and BODUM® is notified within 2 years
from date of purchase.
• Bodum:
1 year warranty from the date of purchase for other BODUM® products
where a defect appears and BODUM® is notified within 1 year from the date
of purchase.
Proof of purchase:
your claim must be validated with a copy of proof of purchase.
BODUM® Australia will not be able to process the return without providing a
proof of purchase. Proof of purchase includes your original purchase receipt/
docket or credit card statement showing the purchase amount.
Replacement:
to ensure that your claim is dealt with as quick and easy as
possible, we don’t do product repairs. We will replace your faulty product with
a new one either through your retailer or BODUM® Australia. If you do not wish
to receive a replacement a full refund will be given.
BODUM® (Australia) PTY LTD
Suite 39, 26-32 Pirrama Rd, Pyrmont NSW 2009
T. +61 2 9692 0582 F. +61 2 9692 0586
[email protected]
BODUM AUSTRALIA WARRANTy
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