Boca Bocamodem M144EW, User Manual, Page: 48 / 84

48
14.4Kbps BOCAMODEM
Appendix F: Servicing Your Boca Product
If your 14.4Kbps Modem requires service, first contact the
authorized dealer from whom you purchased the modem. If the
dealer is unable to assist you, and you must contact Boca
Research, Inc., please follow the instructions below.
Our electronic BBS is available 24 hours a day at (407) 241-1601
and will support data transmission speeds up to 28.8Kbps with
settings of N, 8, 1. Once your modem is functional, the BBS
may be helpful (especially during off hours) if you have a
question about product settings, or if you wish to download
special software or utilities.
If the Troubleshooting section (section Four) did not resolve
your problem, you may call our technical support staff for
assistance. If you haven’t referred to the Troubleshooting
section, do so now.
NOTE: CALLING TECHNICAL SUPPORT WITHOUT
COMPLETE AND ACCURATE INFORMATION
CONCERNING YOUR PROBLEM MAY BE BOTH TIME-
CONSUMING AND FRUSTRATING FOR YOU.
1. When calling Boca Research Technical Support, have the
following information available:
• Board or external unit name and part number
• Computer manufacturer
• Computer Model
• Peripherals in system
• Operating system and version