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BASIC VGA by BOCA
Appendix D: Servicing Your Boca Product
If your Basic VGA board requires service, first contact the authorized Basic
VGA dealer from whom you purchased the board. If the dealer is unable to
assist you, and you must contact Boca Research, Inc., please follow the
instructions below. Our electronic BBS is available 24 hours a day at (407)
241-1601 and will support data transmission speeds up to 28.8K bps with
settings of N, 8, 1. If you have a modem, the BBS may be helpful (especially
during off hours) if you have a question about product settings or
compatibility, or if you wish to download special software or utilities. If the
Troubleshooting section (Appendix A) did not resolve your problem, you may
call our technical support staff for assistance. If you haven’t referred to the
Troubleshooting section, do so now.
NOTE: CALLING TECHNICAL SUPPORT WITHOUT COMPLETE
AND ACCURATE INFORMATION CONCERNING YOUR PROBLEM
MAY BE BOTH TIME-CONSUMING AND FRUSTRATING FOR YOU.
1. When calling Boca Research Technical Support, have the following
information available:
• Board name and part number (located on the board)
• Computer Manufacturer
• Computer Model
• Peripherals in system
• Monitor Manufacturer
• Monitor Model
• Monitor Resolution Capabilities
• Horizontal Scanning Sequence (KHz)
• Operating system and version
2. Call Boca Research Technical Support Department between the hours of
8:00 a.m. and 6:30 p.m. Eastern time Monday through Friday at (407) 241-
8088. A technical support specialist will be available to discuss the
problem(s) you are experiencing. If it is determined that factory service is
required, you will be given a Return Merchandise Authorization (RMA)
number. Please place this number on the outside of the package when
you return the item(s) for service and reference it on any correspondence
included in the package. Boca Research, Inc. will return C.O.D. any
product which is not accompanied by an RMA number.
If you suspect a problem with a
specific program or software
package, make note of the name,
version or release number, and
manufacturer of the software.
Summary of Contents for BASIC VGA VGA006
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Page 40: ...40 BASIC VGA by BOCA Manual Part 9428 Rev 2 0 ...
