Boca Systems Complete IDE Series, Manual

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Complete IDE Series: IDE200
Appendix A: Troubleshooting
Before contacting your dealer, review the following list of problems and
solutions to see if any of them apply to your situation.
PROBLEM: Hard drive or diskette drive will not respond.
SOLUTION : Verify that cable connection is pin 1 to pin 1. Make
sure drive is attached to power supply. Check all cable
connections.
PROBLEM : Do I need to low-level format my IDE hard drive?
SOLUTION : NO. Low-level formatting is used to set up
communications between the hard drive and the controller chips
on the interface card. With Integrated Disk Electronics
technology, the IDE hard drive has the controller logic integrated
onto the hard drive itself. You need only run FDISK and
FORMAT.
PROBLEM: No response from a peripheral device (i.e. printer,
plotter, modem, etc.).
SOLUTION
: Verify that the peripheral device is powered on,
ready, on-line, and/or securely connected at BOTH ends of the
cable. Be sure the application software is configured to recognize
the port that you are attempting to use and that the port in
question is actually the port intended to be active. Check the
IDE200 jumper settings to insure that the intended port is
enabled and that there are no conflicting ports or shared
interrupts.