BOC Mitamirri MC1000 Page 5 Troubleshooting Manual Download

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PG&P Operations

Mitamirri

1.2 Device Issues

Warm boot Scanner

Press and hold the power button (approx 20
seconds) until a message appears to warm boot
the scanner.

Scanner will restart and you should be returned
to the Cylinder Tracking application main menu.

Press and hold

Warm boot may resolve:

Scanner “locked” or “frozen”

USB not recognized

Snowy fuzzy screen

Characters appearing incorrectly on the screen

Summary of Contents for Mitamirri MC1000

Page 1: ...Mitamirri PG P Operations MC1000 Scanner Troubleshooting Self Help Guide for BOC s Agents...

Page 2: ...ether to give you a bit more knowledge that may help you to resolve device or connectivity issues as they occur and not have to send your scanner back to BOC through the repair and replace program How...

Page 3: ...itamirri Index 1 Device Issues 1 Recharge battery 2 Warm Boot 3 Main Menu 2 Connectivity Issues 1 ActiveSync BOC Connections 2 PC Scanner Set up 3 How to install ActiveSync 3 Report faulty scanner to...

Page 4: ...PG P Operations Mitamirri 1 1 Device Issues Recharge Battery If battery indicator is low the scanner needs to be recharged Put the scanner back into the cradle to recharge the battery...

Page 5: ...20 seconds until a message appears to warm boot the scanner Scanner will restart and you should be returned to the Cylinder Tracking application main menu Press and hold Warm boot may resolve Scanner...

Page 6: ...he top of the main menu details how the device is set up and shows Plant In this example the plant shows as 6402 Source GA set up for a Gas Agent Internal External This displays as I for BOC and E for...

Page 7: ...ther connections to send data to BOC are active The Test screen confirms that You are connected to ActiveSync You have a connection to BOC If you don t have either of these connections an X will appea...

Page 8: ...PG P Operations Mitamirri 2 2 Connectivity Issues PC Scanner Set up...

Page 9: ...PG P Operations Mitamirri 2 3 Connectivity Issues How to install ActiveSync Follow the set up directions on the screen...

Page 10: ...PG P Operations Mitamirri 2 3 ActiveSync continued...

Page 11: ...PG P Operations Mitamirri 2 3 ActiveSync continued...

Page 12: ...PG P Operations Mitamirri 2 3 ActiveSync continued...

Page 13: ...PG P Operations Mitamirri 2 3 ActiveSync continued...

Page 14: ...PG P Operations Mitamirri 2 3 ActiveSync continued...

Page 15: ...scanner fault Customer Asset Team process ask if you have followed the Self Help Guide conduct over the phone troubleshooting if this does not solve the fault report to BOC Help Desk to arrange replac...