BOC Mitamirri MC1000, Troubleshooting Manual

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PG&P Operations
Mitamirri
3. To Report Faulty Scanner to Gas Agent Service
Call Customer Asset Management on 0800262727 and press 2
Name: Telephone number
Plant number; Plant address
Scanner asset number - starts with Txxxx
Details of scanner fault
Customer Asset Team process:
ask if you have followed the Self Help Guide
conduct over-the-phone troubleshooting
if this does not solve the fault, report to BOC Help Desk to arrange replacement scanner
despatch of replacement scanner will occur same day if call placed by 2pm otherwise
following day despatch
Include pre-paid satchel for return of faulty scanner
Agent process:
return faulty scanner in pre-paid satchel