Always contact BMW Roadside Assistance for
trip interruption benefits. They will assist in
making all the necessary arrangements.
Car Rental Discounts
Discounts are available from several car rental
companies. Benefits may vary with each
company and location, and are subject to change
without notice.
Simply use the following information to receive
your discount:
Avis
姞
:
Discount Code: B769775
1 800 331-1212
Budget
姞
:
Discount Code: T464331
1 800 527-0700
Enterprise
姞
:
Discount Code: NA24109
1 800 RENT-A-CAR
Hertz
姞
:
Discount Code: CDP#1646338
1 888 204-0234
Exclusions
Specifically excluded from coverage are:
䉯
Fines, taxes, or impound towing fees caused
by a violation of local or state law.
䉯
Expenses related to extreme adverse weather
conditions, including, but not limited to, floods,
hurricanes and tornadoes (removal from water,
snow, ice, etc.).
䉯
Expenses for the removal of snow tires and
mounting or removal of snow chains.
Customer Assistance Information
Your satisfaction with our product and the
services provided by authorized BMW centers is
of great importance to us. We take pride in our
product, as does the BMW center who services
it. If you should ever have a question regarding
your BMW center’s service or your BMW’s
performance, we recommend that you contact
your authorized BMW center.
When contacting an authorized BMW center, we
suggest that, depending upon the nature of your
contact, you discuss it with either the Sales,
Service, or Parts Manager.
As all matters are resolved at the BMW center
level, it is important that they be given the
opportunity to provide a solution. Should you feel
that you were not provided with the proper
response, we urge you to contact the General
Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you and
your BMW center. Should this occur and you
require further assistance, please contact the
BMW NA Customer Relations and Services
Department at:
Telephone: 1 800 831-1117
Email: [email protected]
Website: www.bmwusa.com
When contacting us, we ask that you provide the
following information:
䉯
Your name, address and telephone number
䉯
Vehicle Identification Number (last seven
digits)
䉯
Vehicle delivery date
䉯
Vehicle mileage
䉯
Selling BMW center’s name
䉯
Servicing BMW center’s name
䉯
Description of the problem
A BMW NA Customer Relations and Services
Representative will carefully review all the facts
involved and let you know what further action will
be taken in conjunction with your BMW center.
Please remember: the first step in resolving a
complaint is to contact the authorized BMW
center that performed the work on your vehicle.
They have the necessary equipment and the
personnel to achieve this goal.
We are confident that every effort will be made to
ensure your satisfaction.
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