BMW X6 2009, Service And Warranty Information

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Customer Assistance Information
Your satisfaction with our product and the
services provided by authorized BMW SAV
centers is of great importance to us. We take
pride in our product, as does the BMW SAV
center who services it. If you should ever have a
question regarding your BMW SAV center’s
service or your BMW’s performance, we
recommend that you contact your authorized
BMW SAV center. Should you travel to an
unfamiliar area, the BMW center directory
provided at the time of delivery will help you
locate the nearest authorized BMW SAV center.
The centers listed are equipped to help you with
matters related to your BMW vehicle.
When contacting an authorized BMW SAV
center, we suggest that depending upon the
nature of your contact, you discuss it with either
the Sales, Service, or Parts Manager.
As all matters are resolved at the BMW SAV
center level, it is important that they be given the
opportunity to provide a solution. Should you feel
that you were not provided with the proper
response, we urge you to contact the General
Manager or BMW Center Operator.
Despite the best intentions of all parties, a
misunderstanding may occur between you and
your BMW SAV center. Should this occur and you
require further assistance, please contact the
BMW NA Customer Relations and Service
Department at 1 800 831-1117 or through our
website at www.bmwusa.com. When contacting
us, we ask that you provide the following
information:
䉯 Your name, address and telephone number
䉯 SAV Identification Number (last seven digits)
䉯 SAV’s delivery date
䉯 SAV mileage
䉯 Selling BMW SAV center’s name
䉯 Servicing BMW SAV center’s name
䉯 Description of the problem
A BMW NA Customer Relations and Service
Representative will carefully review all the facts
involved and let you know what further action will
be taken in conjunction with your BMW SAV
center. Please remember: the first step in
resolving a complaint is to contact the authorized
BMW SAV center that performed the work on
your vehicle. They have the necessary equipment
and the personnel to achieve this goal.
We are confident that every effort will be made to
ensure your satisfaction.
Customer Assistance – Notification
During a specific period (the earlier of 12 months
or 12,000 miles, though this period varies by
state), some states require us or our authorized
BMW SAV center, to repair in a reasonable
number of attempts, any defect or condition
which substantially impairs the use, value, or
safety of a new SAV sold, leased or registered in
that state.
A “reasonable number of attempts” is generally
defined as (i) four or more attempts to repair the
same defect (the number of attempts vary by
state) or (ii) the SAV is out of service by reason of
one or more repair(s) for more than a cumulative
total of 30 days (this period varies by state),
except for delays created by conditions beyond
our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated either
to replace the SAV or reimburse the owner/
lessee in an amount equal to the purchase price
or lease payments paid by the owner/lessee, less
the amount directly attributable to use of the SAV
by the owner/lessee.
You should send written notification directly
to BMW of North America, LLC of the
existence of an alleged defect. Send written
communication to the Customer Relations
and Services Department address listed
below.
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, New Jersey 07675-1227
Telephone: 1 800 831-1117
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