BMW X5 M 2012 Service And Warranty Information Download Page 3

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Table of Contents

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BMW Ultimate Service

™

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The BMW Maintenance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Maintenance Upgrade Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Condition Based Service (CBS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Service Required Display

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Info Display screen contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Info Display screens in the instrument cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Possible displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Control Display screen contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Special Note – Maintenance Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Quality Certification I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Fuel Quality – Gasoline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Maintenance Service Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Standard operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Engine oil service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Microfilter (not shown in CBS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Front brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Rear brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Vehicle check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Brake fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Spark plugs (connected to specific Engine Oil Service) . . . . . . . . . . . . . . . . . . . . . . . . 8

Emission Control Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Battery Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Corrosion Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Restoring corrosion protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Underbody maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

BMW Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

BMW Roadside Assistance Smartphone Application . . . . . . . . . . . . . . . . . . . . . . . . . 10

Owner’s Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Calling For Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Services

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Dispatch Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

On-Site Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Lock-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Towing Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Sign-and-Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Trip Interruption Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Car Rental Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Summary of Contents for X5 M 2012

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Page 3: ...ry 7 Standard operations 7 Engine oil service 7 Microfilter not shown in CBS 8 Front brakes 8 Rear brakes 8 Vehicle check 8 Brake fluid 8 Spark plugs connected to specific Engine Oil Service 8 Emission Control Maintenance Schedule 9 Battery Care 9 Corrosion Protection 9 Restoring corrosion protection 9 Underbody maintenance 9 BMW Roadside Assistance 10 BMW Roadside Assistance Smartphone Applicatio...

Page 4: ...M and X6 M 21 Federal Emissions System Defect Warranty Valid only in the U S A including Puerto Rico 22 What is not covered 23 General 23 Federal Emissions Performance Warranty Valid only in the U S A including Puerto Rico 24 California Emission Control Warranty Statement Your Warranty Rights and Obligations 26 Manufacturer s Warranty Coverage 26 Owner s Warranty Responsibilities 26 California Emi...

Page 5: ...Any authorized BMW SAV center in the United States or Puerto Rico will perform the scheduled maintenance services on your vehicle at no expense to you Coverage The BMW Maintenance Program covers all factory recommended maintenance as determined by the Condition Based Service CBS system Additional specific items that need replacement due to normal wear and tear and that are not covered by the origi...

Page 6: ...ehicle driven for 50 000 miles for long distances at low engine speeds primarily at operating temperature The advanced technologies at BMW have led to the development of the unique BMW Condition Based Service CBS system which computes the actual optimum maintenance requirements based not only upon the accumulated mileage but taking into account important factors such as high or low engine speeds s...

Page 7: ...r For certain maintenance operations you can view the respective distance remaining or due date individually in the instrument cluster or in the Control Display see page 5 Info Display screens in the instrument cluster Display the remaining distance or the service date for the various maintenance operations by pressing the knob in the instrument cluster for approximately five seconds Then press th...

Page 8: ...ake pads 6 Rear brake pads 7 Brake fluid Note The display icons for the state required safety and emissions inspections may be deactivated by your BMW center if the state in which your BMW is registered does not require them The sequence of displayed service items may vary The data for the next service appointment is shown first 4 ...

Page 9: ...aw is displayed You can request more detailed information on every entry Select the entry and press the controller To exit from the menu Select the arrow and press the controller Symbols No service is currently required The deadline for service or a state inspection is approaching Please contact your BMW SAV center for an appointment The service deadline has already passed You can request more det...

Page 10: ...ade is best suited for your vehicle contact an authorized BMW center If you are unable to obtain BMW High Performance Synthetic Oil or an approved synthetic oil from the list above for the purpose of topping up the engine oil level only use only a synthetic oil with an API rating of SM or higher The following maintenance services must be performed at the mileage time stated time intervals begin fr...

Page 11: ... or component failure is involved Maintenance Service Summary The Condition Based Service CBS system will determine the requirement for performing the maintenance services described in this section ending on page 8 excluding items noted as not shown in CBS These services may be required either individually or in conjunction with other maintenance services Maintenance services are performed as outl...

Page 12: ...ion and function 䉯 Check windshield wipers and washer jet positions 䉯 Tires Check tread depth wear pattern outer condition inflation pressure also optional spare tire if equipped If necessary correct pressure 䉯 Reset Tire Pressure Monitor 䉯 Battery Check state of charge magic eye and charge if required 䉯 Power steering reservoir Check fluid level 䉯 Visually inspect all SRS airbag units for torn co...

Page 13: ...protection measures implemented by BMW now make it possible to offer a 12 year unlimited mileage anti corrosion warranty against rust perforation on your SAV provided that the SAV is maintained in accordance with the provisions of the New SAV Limited Warranty as outlined in the Warranty Section of this Booklet page 19 The major degree of corrosion protection is due to the electrophoretic dip paint...

Page 14: ... OR 䉯 A new U S version BMW SAV purchased under the Diplomatic or Military Sales programs operated in any of the 50 states Canada and Puerto Rico The vehicle itself is covered when driven by any authorized driver Protection New BMWs Protection is provided for 4 years unlimited miles Note This does not affect warranty coverage which remains at 4 years 50 000 miles Certified Pre Owned BMWs 6 years u...

Page 15: ...the above on site services Lock Out Your BMW is equipped with an advanced entry system which cannot be bypassed by traditional locksmith methods without significant damage to your vehicle However in the event that you find yourself locked out a simple telephone call to Roadside Assistance will help you get back on the road A representative will help you find transportation or arrange towing servic...

Page 16: ...ipts must accompany all reimbursement requests Trip interruption coverage is limited to 1 000 00 per incident for a maximum of five days per incident Always contact BMW Roadside Assistance for trip interruption benefits They will assist in making all the necessary arrangements Car Rental Discounts Discounts are available from several car rental companies Benefits may vary with each company and loc...

Page 17: ...r the first step in resolving a complaint is to contact the authorized BMW SAV center that performed the work on your vehicle They have the necessary equipment and the personnel to achieve this goal We are confident that every effort will be made to ensure your satisfaction Customer Assistance Notification During a specific period for example the earlier of 12 months or 12 000 miles though this pe...

Page 18: ...ase of a rolling motorized house motorhome 45 days or more 4 If the same defect substantially continues to exist after the manufacturer has had the last opportunity to repair or correct the defect you may file a claim for compensation under the New Jersey lemon law FOR COMPLETE INFORMATION ABOUTYOUR RIGHTS AND RESOURCES UNDER THIS LAW INCLUDING THE MANUFACTURER S ADDRESS FOR NOTIFICATION OF THE DE...

Page 19: ...n informal proceeding whereby a neutral third party mediator helps the parties to find an acceptable resolution Arbitration is also an informal proceeding in which an impartial third party renders a decision after a hearing at which both parties have an opportunity to be heard You can select mediation or arbitration or both The program is free of charge to you the consumer but there are some minim...

Page 20: ...he program s jurisdiction may be presented to an arbitrator at an informal hearing The arbitrator s decision should ordinarily be issued within 40 days from the time your complaint is filed there may be a delay of 7 days if you did not first contact BMW NA about your problem or a delay of up to 30 days if the arbitrator requests an inspection report by an impartial technical expert or further inve...

Page 21: ...ney s fees or consequential damages other than as provided in California Civil Code Section 1794 a and b 10 You may reject the decision issued by a BBB AUTO LINE arbitrator If you reject the decision you will be free to pursue further legal action The arbitrator s decision and any findings will be admissible in a court action 11 If you accept the arbitrator s decision BMW NA will be bound by the d...

Page 22: ...warranty limitations or exclusions for such country or region In such case please contact the Customer Relations and Services Department for further information The BMW limited warranties apply only to U S specification BMW vehicles and is valid only when repairs are performed at an authorized U S BMW center subject to all applicable exclusions or limitations All other U S specification programs s...

Page 23: ...igible for this coverage the SAV must be a new SAV retailed in the State of Kansas and the repair performed by an authorized BMW SAV center in Kansas Other Items Wheel alignment balancing and wiper blade inserts are covered up to the first 2 000 miles on the vehicle Items which are subject to wear and tear or deterioration due to driving habits or conditions such as brake pads linings brake discs ...

Page 24: ...N has been altered or cannot be read if the odometer has been replaced or altered and the true mileage cannot be determined if the vehicle has been declared a total loss or sold for salvage purposes or if the vehicle has been used in any competitive event General These warranties give you specific legal rights and you may also have other rights which vary from state to state THE DURATION OF ANY IM...

Page 25: ...NTABILITY IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES HEREIN BMW OF NORTH AMERICA LLC BMW NA HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING LOSS OF TIME INCONVENIENCE OR LOSS OF USE OF THE SAV FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY APPLICABLE TO THIS PRODUCT Some states do not allow limitations on how long an imp...

Page 26: ...sponsibility to have all scheduled inspection and maintenance services performed at the owner s expense as prescribed in the maintenance schedule for the BMW Emission Control System Service intervals are computed by the onboard BMW Condition Based Service system and displayed on the instrument panel The instructions for proper maintenance and use can be found in the Owner s Manual It is strongly r...

Page 27: ...d or cannot be read or if the SAV has been declared a total loss or sold for salvage purposes General These warranties give you specific legal rights and you may also have other rights which vary from state to state THE DURATION OF ANY IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES HEREIN BMW NA HEREBY EXCLUDES INCIDENTAL A...

Page 28: ...of 2 years or 24 000 miles whichever occurs first except for specific emissions control components as listed on page 25 for which the warranty period is 8 years or 80 000 miles whichever occurs first This warranty is made subject to the terms and conditions that apply to the Emission Control System Warranty and the New SAV Limited Warranty No claim under this warranty will be denied on the basis o...

Page 29: ... EXHAUST SYSTEM ENGINE EMISSION CONTROL SYSTEM SENSORS DEVICES ONBOARD DIAGNOSTIC SYSTEM OBD RELATED PARTS ASSOCIATED WITH THE ABOVE SYSTEMS The following components and or systems are is covered under the Federal Emission Warranty for a period of 8 years or 80 000 miles whichever occurs first CATALYTIC CONVERTER ENGINE CONTROL MODULE INCLUDING ONBOARD DIAGNOSTIC SYSTEM For assistance in determini...

Page 30: ...t If an emission related part specially noted on page 29 as having coverage for 7 years or 70 000 miles is defective the part will be repaired or replaced by BMW NA This is your long term emission control system DEFECTS WARRANTY Owner s Warranty Responsibilities As the SAV owner you are responsible for the performance of the required maintenance listed in your Owner s Manual BMW NA recommends that...

Page 31: ...V failed the California Smog Check test or an EPA approved short test then BMW NA will repair your SAV so that it will pass this test Items that require scheduled replacement are warranted up to the replacement interval specified in the Service section of this Statement BMW NA may repair a part in lieu of replacing it when performing warranty repairs Parts for which replacements are made become th...

Page 32: ...rgency repairs not performed by an authorized BMW SAV center The use of replacement parts which are not of equivalent quality may impair the effectiveness of emission control systems If other than genuine BMW Service Parts or Authorized Remanufactured Parts are used for maintenance repair or replacement of components affecting emission control the owner should obtain assurances that such parts are...

Page 33: ...cting Air Resources Board ARB Mobile Source Operations Division 9528 Telstar Avenue El Monte CA 91731 Please include the title of the BMW service department head and telephone number California Emission Warranty Parts List The following components are covered for defects by the California Emission Control System Limited Warranty for a period of 7 years or 70 000 miles whichever comes first Coverag...

Page 34: ... mail the Information Change Card located at the back of this booklet Please have your vehicle s 17 character Vehicle Identification Number VIN available Tire Warranty Statement Original equipment tires on new BMW vehicles are warranted by their respective manufacturer as detailed in the applicable tire manufacturer s warranty statement The CD ROM BMW provides in the vehicle s documents portfolio ...

Page 35: ...tes or if there are no cards left please contact the BMW Customer Relations Center at 1 800 831 1117 BMW of North America LLC P O Box 1227 Westwood NJ 07675 9868 Attn Customer Satisfaction NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRSTCLASSMAIL PERMITNO 131 WESTWOOD NJ For immediate updates or if there are no cards left please contact the BMW Customer Relations Cente...

Page 36: ...r above if known Purchased Privately Exported Traded Destroyed Lease Ended Stolen Gifted Never Owned Information Change Card Please print new owner or update your customer information For immediate updates please contact the BMW Customer Relations Center at 1 800 831 1117 or at www bmwusa com MyAccount The information provided by you will be used by BMW to update new owner and customer information...

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