con acuse de recibo, y ha tenido un última
oportunidad de corregir el defecto o
problema en los 10 d
í
as posteriores a la
recepci
ó
n de la notificaci
ó
n. Esta notificaci
ó
n
debe ser recibida por el fabricante dentro de
los plazos de protecci
ó
n y s
ó
lo se puede dar
después de que (i) el fabricante o su
concesionaria han intentado dos o más
veces corregir el defecto, (ii) el fabricante o
su concesionaria han intentado, al menos
una vez, corregir el defecto si este puede
causar la muerte o lesiones corporales
graves si se maneja el veh
í
culo, o (iii) el
veh
í
culo ha estado fuera de servicio por
reparaciones un total de 20 d
í
as calendario o
más, o en el caso de una casa rodante
motorizada (casa rodante), 45 d
í
as o más.
4. Si el mismo defecto sigue existiendo de
manera sustancial después de que el
fabricante ha tenido la última oportunidad de
reparar o corregir dicho defecto, puede
presentar una reclamaci
ó
n de indemnizaci
ó
n
en los términos de la
⬙
Lemon Law
⬙
de Nueva
Jersey.
SI DESEA MÁS INFORMACI
Ó
N ACERCA DE
SUS DERECHOS Y RECURSOS EN LOS
T
É
RMINOS DE ESTA LEY, INCLUIDA LA
DIRECCI
Ó
N DEL FABRICANTE PARA
NOTIFICACIONES DE DEFECTOS, ESTOS
SON LOS DATOS DE CONTACTO: NEW
JERSEY DEPARTAMENT OF LAW AND PUBLIC
SAFETY, DIVISION OF CONSUMER AFFAIRS,
LEMON LAW UNIT, POST OFFICE BOX 45026,
NEWARK, NEW JERSEY 07101, TEL
É
FONO:
1 973 504-6226
BBB Auto Line
If your concern is still not resolved to your
satisfaction, BMW NA offers additional
assistance through BBB AUTO LINE in
ARKANSAS, CALIFORNIA, GEORGIA, IDAHO,
IOWA, KENTUCKY, MARYLAND,
MASSACHUSETTS, MINNESOTA,
PENNSYLVANIA, OHIO, and VIRGINIA. BBB
AUTO LINE is a dispute resolution program
administered by the Council of Better Business
Bureaus. BBB AUTO LINE resolves disputes
through mediation or arbitration. Mediation is an
informal proceeding whereby a neutral third party
(mediator) helps the parties to find an acceptable
resolution. Arbitration is also an informal
proceeding in which an impartial third party
renders a decision after a hearing at which both
parties have an opportunity to be heard. You can
select mediation or arbitration or both.
The program is free of charge to you, the
consumer but there are some minimum
requirements for participation in the program.
Please contact BBB AUTO LINE at the address
or phone number listed below for more details:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
1 800 955-5100
If you wish to use the program and you qualify for
participation, you will be required to provide the
following information:
䉯
Your name and address
䉯
The Vehicle Identification Number (VIN)
䉯
The make, model and year of your vehicle
䉯
A description of the problem with your vehicle
BBB AUTO LINE will also ask you for other
information that may help resolve your concerns,
such as the purchase price of your vehicle, any
mileage at the time of purchase, the current
mileage, and copies of repair orders.
BBB AUTO LINE will notify you when your claim
has been filed. If you decide to arbitrate you may
attend the hearing in person or by telephone. You
may bring witnesses and give supporting
evidence. You may also submit your claim in
writing and ask for a decision on the documents
you submit, without attending a hearing. BBB
AUTO LINE will usually render a decision within
40 days from the time you file your complaint.
The decision is binding on BMW NA if you
decide to accept it. BMW NA must comply with
the decision within the time frame specified by
the arbitrator.
Important:
You must use BBB AUTO LINE
before asserting in court any rights or remedies
created by the Magnuson Moss Warranty Act,
(The Act) 15 U.S.C. Sec. 2301, et seq. You may
also be required to use BBB AUTO LINE before
seeking remedies under your state’s “Lemon
15
