BMW X3 3.0si 2010, Service And Warranty Information

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• The same nonconformity [a failure to con-
form to the written warranty that substan-
tially impairs the use, value or safety of the
vehicle] results in a condition that is likely to
cause death or serious bodily injury if the
vehicle is driven AND the nonconformity has
been subject to repair two or more times by
BMW or its agents AND the buyer or lessee
has directly notified BMW of the need for
the repair of the nonconformity; OR
• The same nonconformity has been subject
to repair 4 or more times by BMW or its
agents AND the buyer has notified BMW of
the need for the repair of the nonconformity;
OR
• The vehicle is out of service by reason of
repair of nonconformities by BMW or its
agents for a cumulative total of more than
30 calendar days after delivery of the vehicle
to the buyer.
NOTICE TO BMW AS REQUIRED ABOVE
SHALL BE SENT TO THE FOLLOWING
ADDRESS:
BMW of North America, LLC
Customer Relations and Services
Department
P.O. Box 1227
Westwood, New Jersey 07675-1227
1 800 831-1117
8. The following remedies may be sought in
BBB AUTO LINE: repairs, reimbursement for
money paid to repair a vehicle or other
expenses incurred as a result of a vehicle
nonconformity, repurchase or replacement of
your vehicle and compensation for damages
and remedies available under BMW’s written
warranty or applicable law.
9. The following remedies may not be sought in
BBB AUTO LINE: punitive or multiple dam-
ages, attorneys’ fees, or consequential dam-
ages other than as provided in California Civil
Code Section 1794(a) and (b).
10. You may reject the decision issued by a BBB
AUTO LINE arbitrator. If you reject the deci-
sion, you will be free to pursue further legal
action. The arbitrator’s decision and any
findings will be admissible in a court action.
11. If you accept the arbitrator’s decision, BMW
will be bound by the decision, and will com-
ply with the decision within a reasonable
time not to exceed 30 days after we receive
notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at
1 800 955-5100 for further details about the
program. IDAHO Residents IMPORTANT: IF
THIS VEHICLE IS DEFECTIVE, YOU MAY
BE ENTITLED UNDER THE STATE’S
LEMON LAW TO REPLACEMENT OF IT OR
A REFUND OF ITS PURCHASE PRICE OR
YOUR LEASE PAYMENTS. HOWEVER, TO
BE ENTITLED TO REFUND OR REPLACE-
MENT, YOU MUST FIRST NOTIFY THE
MANUFACTURER, ITS AGENT, OR ITS
AUTHORIZED DEALER OF THE PROBLEM
IN WRITING AND GIVE THEM AN OPPOR-
TUNITY TO REPAIR THE VEHICLE. YOU
ALSO HAVE A RIGHT TO SUBMIT YOUR
CASE TO THE CONSUMER ARBITRATION
PROGRAM WHICH THE MANUFACTURER
MUST OFFER IN THIS STATE.
Special Programs
SOMETIMES BMW OF NORTH AMERICA
OFFERS A SPECIAL ADJUSTMENT PRO-
GRAM TO PAY ALL OR PART OF THE COST
OF CERTAIN REPAIRS BEYOND THE TERMS
OF THE WARRANTY. CHECK WITH YOUR
AUTHORIZED BMW SAV CENTER TO
DETERMINE WHETHER ANY ADJUSTMENT
PROGRAM IS APPLICABLE TO YOUR SAV.
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