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3.
Rock tray is not sitting properly
Be sure that the rock tray is sitting properly in the reservoir.
4.
Splash guards are not positioned correctly
a.
Gardenfall Series
Make sure the splash guards are positioned correctly in the base. All splashing occurring will hit
the bottom of the panel above the level of the rock tray, causing water to splash out of the
fountain.
b.
Serrano Series
Make sure the splash guards are positioned correctly in the base. All splashing occurring at the
bottom of the fountain should be contained behind or within the splash guard(s).
SMELL
Thoroughly clean the reservoir, pump and distribution bar. It is recommended that you use Fountec™ to
prevent the formation of algae. For your convenience, we have Fountec™ readily available. Please call
customer service.
WATERFALL SURFACE IS CLOUDY AND/OR HAS A RESIDUE ON IT
1.
Try removing the cloudiness with a soft cloth or with the proper cleaner (see maintenance
instructions)
2.
Make sure the water level is at its proper height in the reservoir. Cloudiness could be caused by air
bubbles in the water.
3.
Use a clean soft cloth and attempt to clean with mild detergent such as Simple Green or other
appropriate cleaner. Be sure detergent is safe to use on the surfaces you are cleaning.
4.
Waterfall might have scale deposits from water. Drain and refill the fountain with fresh water. It is
recommended that you use Fountec™ to prevent the formation of algae in conjunction with Protec™
to prevent the build up of mineral deposits. For your convenience, we have Fountec™ readily
available. Please call customer service.
5.
Algae blooms might occur in some water types. Algae blooms have the following characteristics:
white foam in the reservoir, greenish or brownish growth on the waterfall surface or a foul smell
coming from the reservoir. Drain, clean and refill the fountain with fresh water. It is recommended
that you use Fountec™ to prevent the formation of algae in conjunction with Protec™ to prevent the
build up of mineral deposits. For your convenience, we have Fountec™ readily available. Please call
customer service.
WATER LOOKS DIRTY EVEN IF DISTILLED WATER IS USED
Water fountains act as air purifiers and the water will absorb dust particles. Over time there will be a
concentration of dust in the water causing the water to have a milky or dirty look. When this happens you
will need to clean the fountain and replace the water.
Bluworld keeps both Protec and Fountec in stock for your convenience. You can order them directly from
Bluworld by calling our customer service team