Bluewave Express Mail Procedures
Customer must immediately inform our BCS of any issues upon receipt of the Bluewave
product. If BCS does not hear from the customer regarding the repaired unit 1 day after the
time of arrival based on tracking record, Bluewave shall consider the product received by the
customer in very good working condition.
Customer must first inform Bluewave
Customer Service (BCS) regarding the
quality issue of the Bluewave product via
phone, email, or Skype.
1.
Customer must immediately inform
BCS once the product has been
shipped for repair.
Call Us
Notify Shipment Info
Claim your Device
Wait for Feedback
Get Control Number
3.
Customer must get the Bluewave Express
Mail Control Number (BEMCN) from our
Bluewave Customer Service (BCS) before
sending the defective product for repair.
Note: No BEMCN, No Delivery Policy will apply.
2.
BEMCN
Receipt
via skype: bluewave_support
via email: [email protected]
BCS will Immediately inform the customer
of the arrival/receipt of the defective
Bluewave product, as well as the
condition of the delivered product.
4b. BCS will inform the customer of the
lead time for repair and the delivery
schedule of the repaired Bluewave
product.
4.
5.
Provide the following information:
Customer Name:
Product Serial Nos.:
Courier Name:
Courier Tracking No.:
Date of Delivery:
Summary of Contents for LB141
Page 1: ...Quick Start Guide LB141 ...
