24
TROUBLESHOOTING
Check these helpful knotips for any problems with your cooktop. If you need additional help call
BlueStar® Customer Service at 800-449-8691.
PROBLEM
POSSIBLE CAUSE
SOLUTION
The cooktop or the heat zones
does not start.
• The cooktop has a poor connection to the
electrical network.
• The safety fuse is cut off.
• The lock function is activated.
• The sensitive touch keys are covered with grease
or water.
• An object is placed on a sensitive touch key.
One or all of the heat zones
are not operating.
• The safety system (lock) is engaged.
• The safety system automatically engages if the
heat zones
isn’t turned off.
• One or more sensitive touch keys are covered.
• The pot or pan is empty and its bottom
overheated.
• The cooktop automatically reduced the power
level (see Boost function) and turned off to prevent
overheating.
The display area shows [ u ]
• There is no cookware on the heat zones.
• The cookware is not compatible with induction.
• The cookware’s base diameter is too small.
The display area shows [ E ]
• The electrical system is defective.
• Disconnect and reconnect the cooktop.
• Call service.
The cooling fan is still
operating after switching off
the cooktop.
• This is not a failure. The fan operates
automatically to protect the electronic device.
• The fan stops automatically.
The Heat Accelerator does not
start.
• The heat zone is still hot [ H ].
• The highest Boost level is set [ 9 ].
The display area shows [ U] or
[u].
• See the Keep Warm function section
The display area shows [
]
or [ Er03 ].
• An object or liquid covers the controls.
The display area shows [ E2 ]
• The cooktop is overheated.
• Allow the cooktop to cool.
The display area shows [ E8 ]
•The air inlet of the ventilator is obstructed.
• Remove the obstruction.
The display area shows [U400]
• The cooktop is not connected to the electrical
network.
• Check the connection and reconnect the
cooktop.
The display area shows [Er47]
• The cooktop is not connected to the electrical
network.
• Check the connection and reconnect the
cooktop.
The display area shows [ II]
See the Stop & Go section
