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LightCaster W-DMX IP Manual Rev. A
Copyright © 2018 Blizzard Lighting, LLC
Returns (Gasp!)
We’ve taken a lot of precautions to make sure you never even have to worry
about sending a defective unit back, or sending a unit in for service. But, like
any complex piece of equipment designed and built by humans, once in a while,
something doesn’t go as planned. If you find yourself with a unit that isn’t be
-
having like a good little unit, you’ll need to obtain a Return Authorization (RA).
Don’t worry, this is easy. Just go to our website and open a support ticket at
www.blizzardlighting.com/tickets, and we’ll issue you an RA. Then, you’ll need
to send the unit to us using a trackable, pre-paid freight method. We suggest
using USPS Priority or UPS. Make sure you carefully pack the fixture for transit,
and whenever possible, use the original box & packing for shipping.
When returning your fixture for service, be sure to include the following:
1.) Your contact information (Name, Address, Phone, Email).
2.) The RA# issued to you
3.) A brief description of the problem/symptoms.
We will, at our discretion, repair or replace the fixture. Please remember that
any shipping damage which occurs in transit to us is the customer’s responsibil-
ity, so pack it well!
Shipping Issues
Damage incurred in shipping is the responsibility of the shipper, and
must be reported to the carrier immediately upon receipt of the items.
Claims must be made within seven (7) days of receipt.
