USER MANUAL
EN
Troubleshooting
If you experience a problem with your appliance or are concerned that the appliance is not functioning correctly,
you can carry out some easy checks before calling for service, please see below. You can carry out some easy
checks according to this section before calling for service.
Warning!
Don't try to repair the appliance yourself. If the problem persists after you have made the checks
mentioned below, contact a qualified electrician, authorized service engineer or the shop where you purchased
the product.
Problem
Possible cause
Solution
Appliance does not
work.
Appliance is not switched on.
Switch on the appliance.
Mains plug is not plugged in or
is loose.
Insert mains plug.
Fuse has blown or is defective.
Check fuse, replace if necessary.
Socket is defective.
Mains malfunctions are to be
corrected by an electrician.
The food is too warm.
Temperature is not properly
adjusted.
Please look in the “initial Start Up”
section.
Door was open for an
extended period.
Open the door only as long as
necessary.
A large quantity of warm food
was placed in the appliance
within the last 24 hours.
Turn the temperature regulation
to a colder setting temporarily.
The appliance is near a heat
source.
Please look in the “installation
location” section.
Carefully warm the leaking
Heavy build-up of
frost, possibly also on
the door seal.
Door seal is not air-tight
(possibly after reversing the
door).
sections of the door seal with a
hair dryer(on a cool setting). At the
same time shape the warmed
door seal by hand such that it sits
correctly.
Unusual noises.
Appliance is not level.
Readjust the feet.
The appliance is touching the
wall or other objects.
Move the appliance slightly.
A component, e.g. a pipe, on
the rear of the appliance is
touching another part of the
appliance or the wall.
If necessary, carefully bend the
component out of the way.
The compressor does
This is normal, no error has
occurred.
The compressor starts after a
period of time.
not start immediately
after changing the
temperature setting.
Water on the floor or
storage shelves.
Water drain hole is blocked.
See the “cleaning and care”
section.
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