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Blackberry Pearl 9100, User Manual

The Blackberry Pearl 9100 is a sleek and stylish smartphone with advanced features. Unlock its full potential by downloading the User Manual for free from manualshive.com. This comprehensive manual will guide you through all the functions and settings of the device, ensuring a seamless user experience.

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Check the battery power level..................................................................................................................................................................................................................

249

Extend battery life......................................................................................................................................................................................................................................

249

Format the device memory or a media card...........................................................................................................................................................................................

250

View the amount of available memory....................................................................................................................................................................................................

250

Best practice: Conserving memory on your device................................................................................................................................................................................

250

The application memory on my device is low.........................................................................................................................................................................................

251

SIM card......................................................................................................................................................................................................................................................

252

About the SIM card phone book...............................................................................................................................................................................................................

252

Add a contact to your SIM card................................................................................................................................................................................................................

252

Copy contacts from your SIM card to your contact list.........................................................................................................................................................................

252

Copy a contact from your contact list to your SIM card........................................................................................................................................................................

252

Change a SIM card contact......................................................................................................................................................................................................................

253

Delete a SIM card contact........................................................................................................................................................................................................................

253

Store SMS text messages on your SIM card...........................................................................................................................................................................................

253

About SIM card security............................................................................................................................................................................................................................

254

Protect your SIM card with a PIN code...................................................................................................................................................................................................

254

Change the SIM card PIN code................................................................................................................................................................................................................

254

Change the display name for a phone number......................................................................................................................................................................................

254

Security........................................................................................................................................................................................................................................................

255

Security basics............................................................................................................................................................................................................................................

255

Password keeper........................................................................................................................................................................................................................................

257

Encryption...................................................................................................................................................................................................................................................

259

Memory cleaning........................................................................................................................................................................................................................................

262

Certificates..................................................................................................................................................................................................................................................

263

PGP keys.....................................................................................................................................................................................................................................................

271

Certificate servers......................................................................................................................................................................................................................................

277

Key stores....................................................................................................................................................................................................................................................

279

Smart cards.................................................................................................................................................................................................................................................

282

Software tokens..........................................................................................................................................................................................................................................

286

VPN settings...............................................................................................................................................................................................................................................

287

About security self-tests............................................................................................................................................................................................................................

288

Verify security software.............................................................................................................................................................................................................................

288

Third-party application control................................................................................................................................................................................................................

288

Troubleshooting security...........................................................................................................................................................................................................................

292

Service books and diagnostic reports......................................................................................................................................................................................................

294

Service books..............................................................................................................................................................................................................................................

294

Diagnostic reports......................................................................................................................................................................................................................................

295

Wi-Fi diagnostic reports............................................................................................................................................................................................................................

297

Summary of Contents for Pearl 9100

Page 1: ...BlackBerry Pearl 9100 Smartphone Version 5 0 User Guide To find the latest user guides visit www blackberry com docs smartphones...

Page 2: ...SWD 1072416 0505035951 001...

Page 3: ...ts 18 File and attachment shortcuts 19 Media shortcuts 19 Browser shortcuts 20 Calendar shortcuts 21 Search shortcuts 21 Map shortcuts 21 Troubleshooting for shortcuts 22 Phone 23 Phone basics 23 Emer...

Page 4: ...s 71 S MIME protected messages 75 IBM Lotus Notes native encrypted messages 82 PGP protected messages 83 Message shortcuts 89 Troubleshooting messages 89 Files and attachments 94 File and attachment b...

Page 5: ...ging 144 Change the clock face 145 Display a second time zone 145 Turn on bedside clock mode 145 Set options for bedside clock mode 145 Turn on the alarm 146 Silence the alarm 146 Change alarm notific...

Page 6: ...191 Turn off the shortcut for switching typing input languages 192 Change the display options for contacts 192 Troubleshooting language 192 Display and keyboard 193 Backlighting 193 Display options 19...

Page 7: ...ng GPS technology 218 Maps 219 Map basics 219 Navigation 221 Maps bookmarks 222 Map options 223 Map shortcuts 225 Troubleshooting maps 225 Applications 226 About multitasking 226 Keep an application r...

Page 8: ...Wireless networks that your device connects to 236 Turn on LED notification for wireless coverage 236 Check the status of network connections and services 236 Roaming 236 Preferred wireless network li...

Page 9: ...Delete a SIM card contact 253 Store SMS text messages on your SIM card 253 About SIM card security 254 Protect your SIM card with a PIN code 254 Change the SIM card PIN code 254 Change the display nam...

Page 10: ...to a contact 300 TTY support 301 Voice dialing 301 AutoText 302 BrickBreaker 303 About BrickBreaker 303 BrickBreaker capsules 303 BrickBreaker scoring 304 Play BrickBreaker 304 Adjust the volume 304 S...

Page 11: ...Internet Service and BlackBerry Enterprise Server Once you have a data plan you must set up your email address or third party instant messaging account in order to send and receive email messages use...

Page 12: ...inistrator must have provided you with an enterprise activation password 1 On the Home screen or in a folder click the Setup Wizard icon 2 On the email setup screen select one of the following options...

Page 13: ...rection and highlight items slide your finger on the trackpad To select an item or open a link click press the trackpad To change the value in a field click a field Click a value To return to the Home...

Page 14: ...dress or a contact name 5 Type a message 6 Press the key 7 Click Send Send an SMS text message You can send an SMS text message to up to ten recipients 1 On the Home screen click the Messages icon 2 P...

Page 15: ...d icon 4 To pause recording click the pause icon Note The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused Related topics...

Page 16: ...device is connected to the wireless network Verify that your wireless service plan includes phone or voice services If you cannot make calls and fixed dialing is turned on verify that the phone number...

Page 17: ...ssage on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setu...

Page 18: ...ormat of the media file The battery is not charging Depending on how you charge your BlackBerry device try performing the following actions Verify that the USB cable is securely connected to your devi...

Page 19: ...e Send key To lock the device set a password Press and hold the asterisk key To unlock the device type your password Press the Enter key To switch between the active notification profile and the Vibra...

Page 20: ...omma key To view received messages and received call logs press the Alt key and 3 To view call logs press the Alt key and the period key To view voice mail messages press the Alt key and 7 To view SMS...

Page 21: ...more symbols press the Symbol key again Type the letter that appears below the symbol Work with text To highlight a line of text press and hold the Shift key and slide your finger on the trackpad up o...

Page 22: ...the Volume Up key To zoom out from a subject before taking a picture press the Volume Down key To take a picture press the Right Convenience key To change the flash mode for a picture if available or...

Page 23: ...input language that you are using some shortcuts might not be available To search for a contact in a list of contacts type the contact name or initials separated by a space To search for text in a fil...

Page 24: ...eshooting for shortcuts I cannot use a shortcut Depending on the typing input language that you are using some shortcuts might not be available Try changing the typing input language User Guide Shortc...

Page 25: ...text and MMS messages Related topics About multiple phone numbers 39 Make a call 1 From the Home screen or in the phone application perform one of the following actions Type a phone number Type part o...

Page 26: ...During a call press the Play Pause Mute key on the top of your device To turn off mute press the Play Pause Mute key again Place a call on hold If your BlackBerry device is connected to a CDMA network...

Page 27: ...reen 1 From the Lock screen press the Menu key 2 Click Place Call 3 Perform one of the following actions Type a phone number Type part of a contact name Click a contact or phone number 4 Press the Sen...

Page 28: ...y If your keyboard is locked type the emergency number Press the Send key If your device is locked press the Menu key Click Emergency Call Click Yes If your keyboard or device is locked or your device...

Page 29: ...e volume press the Volume Down key on the right side of your device To mute the volume press the Play Pause Mute key on the top of your device To turn off mute press the Play Pause Mute key again Rela...

Page 30: ...ght differ You should beabletoaccesstheoptionsforchangingyourvoicemailgreetingorvoicemailpasswordwhenyoucheckyourvoicemail Formoreinformation contact your wireless service provider Check your voice ma...

Page 31: ...tact To assign the contact to a different speed dial key click Move Click a new speed dial key To delete the contact from the speed dial list click Delete Conference calls About conference calls You c...

Page 32: ...h a contact during a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a c...

Page 33: ...set your call logging options you can also view call logs in the messages application Depending on your theme when you miss a call a missed call indicator might also appear at the top of the Home scre...

Page 34: ...rd Delete call logs 1 From the Home screen press the Send key 2 Perform one of the following actions To delete a single call log highlight a call log To delete a range of call logs highlight a call lo...

Page 35: ...vider one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry device You might not be able to change or delete these phone numbers or add new ones For more...

Page 36: ...ptions 4 Click Call Forwarding 5 Press the Menu key 6 Click New Number 7 Type a phone number 8 Press the Enter key 9 Press the Menu key 10 Click Close Change a call forwarding phone number You can onl...

Page 37: ...this service and provide you with a call blocking password Depending on your wireless service provider and wireless network this feature might not be supported Block calls To perform this task your Bl...

Page 38: ...ce provider and wireless network this feature might not be supported Turn on fixed dialing To perform this task your wireless service provider must set up your SIM card for this service and provide yo...

Page 39: ...t dialing With the smart dialing feature you can set a default country code and area code for phone numbers so that you do not have to dial a country code and area code each time that you make a call...

Page 40: ...the main phone number for an organization 6 In the Wait For field set how long your BlackBerry device waits before dialing an extension 7 In the Extension Length field set the default length for exten...

Page 41: ...ly but you receive calls to all phone numbers If you are already on a call you receive calls to your active phone number only and any calls that you receive to your other phone numbers receive a busy...

Page 42: ...actions To sort phone numbers or contacts by frequency of use change the Phone List View field to Most Used To sort contacts alphabetically by contact name change the Phone List View field to Name To...

Page 43: ...rm Delete field to No 6 Press the Menu key 7 Click Save Stop ending calls when you insert your device in the holster 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Cl...

Page 44: ...ireless headset to stop listening to a call with the headset press the period key To listen to a call using the wireless headset again press the period key again If you have multiple phone numbers ass...

Page 45: ...You need a voice mail access number to check your voice mail To obtain a voice mail access number contact your wireless service provider or administrator I cannot make calls using a voice command Try...

Page 46: ...you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available o...

Page 47: ...has a work phone number and a mobile phone number you can say Call contact name work to call the work phone number Call extension extension number Say this voice command to dial an extension To perfor...

Page 48: ...o that your device always selects the best match and dials the phone number automatically 1 On the Home screen or in a folder click the Options icon 2 Click Voice Dialing 3 Set the Choice Lists field...

Page 49: ...network If you are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetoot...

Page 50: ...g spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When you are composing a message press the Menu key 2 Click Save Draft Set the importance level for a message You can...

Page 51: ...laimer from an email message IfyourBlackBerry deviceisassociatedwithanemailaccountthatusesaBlackBerry EnterpriseServerthatsupportsthisfeature theBlackBerry Enterprise Server might add a disclaimer to...

Page 52: ...ssage 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Compose PIN 4 In the To field perform one of the following actions Type a PIN Press the Enter key If you have a PIN save...

Page 53: ...message click Edit Change the message Press the Menu key Click Send To change the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Press the Menu k...

Page 54: ...e as opened or unopened highlight the message Press the Menu key Click Mark Opened or Mark Unopened To mark all messages prior to a specific date as opened highlight the date field press the Menu key...

Page 55: ...mail reconciliation Email messages Email message basics Send an email message 1 On the Home screen click the Messages icon 2 Press the key 3 Click Compose Email 4 In the To field type an email address...

Page 56: ...rver that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary...

Page 57: ...x 2 Click OK Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry device and which remain in the emai...

Page 58: ...st of the contact or email address Sent to Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages Separate multiple cont...

Page 59: ...an email message filter 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Filters 5 Highlight an email message filter 6 Press the Menu key 7 Click Edit 8...

Page 60: ...a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click View Folder 4 Highl...

Page 61: ...flag press the Menu key 2 Click Delete Flag Email message options Check spelling automatically before sending email messages 1 On the Home screen or in a folder click the Options icon 2 Click Spell C...

Page 62: ...ad Receipts and Send Delivery Receipts fields To set whether your device requests delivery receipts or read receipts when you send email messages change the Confirm Delivery and Confirm Read fields 6...

Page 63: ...ssages 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Hide Filed Messages field to Yes 6 Press the Menu key 7 Click Save Receive...

Page 64: ...iquely identifies BlackBerry devices and BlackBerry enabled devices on the wireless network If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact...

Page 65: ...il messages If your BlackBerry device is connected to a CDMA network you can also send an SMS text message to an email address If you have more than one phone number associated with your device your d...

Page 66: ...lowing actions To delete an individual message from the history highlight the message Press the Menu key Click Delete message To delete all the messages from the history and keep the chat open when re...

Page 67: ...ss service provider and wireless network this feature might not be supported If your BlackBerry device uses a SIM card and you set your SIM card to store SMS text messages your SMS text messages still...

Page 68: ...al when roaming set the Network to Send Over field to Circuit Switched Preferred or Packet Switched Preferred 3 Press the Menu key 4 Click Save Cell broadcasting About cell broadcasting Cell broadcast...

Page 69: ...your location Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services such as preferred rates based...

Page 70: ...e supported 1 On the Home screen click the Messages icon 2 Press the key 3 Click Compose MMS 4 Perform one of the following actions If the contact is not in your contact list click Use Once Click Emai...

Page 71: ...ame size for all the pictures select the Apply to subsequent images check box 2 Click OK MMS message attachments Attach a media file to an MMS message 1 When composing an MMS message press the Menu ke...

Page 72: ...tion when the message is delivered to the recipient set the Confirm Delivery field to Yes To receive notification when the recipient opens the message set the Confirm Read field to Yes 4 Press the Men...

Page 73: ...Menu key 5 Click Save Message list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entr...

Page 74: ...terprise Messages field To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server change the Other Messages field 5 Press the Menu key 6 Click Save N...

Page 75: ...or SMS text messages and MMS messages Hide messages from the main messages application You can prevent messages from specific email accounts from appearing in the main messages application You can als...

Page 76: ...kPINmessagesfromcontactswithinyourorganization fromcontactsoutsideofyourorganization orboth Formoreinformation contact your administrator 1 On the Home screen or in a folder click the Options icon 2 C...

Page 77: ...ptions 3 Click Firewall 4 Press the Menu key 5 Click Configure Exceptions 6 Press the Menu key 7 Click one of the following menu items Add Email Address Add Phone Number Add PIN 8 Type the contact inf...

Page 78: ...address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email messages and PIN messages 1 When composing a message change the...

Page 79: ...or 2 Press the Menu key 3 Click Fetch Sender s Certificate Add a certificate from a message 1 In a message highlight a digital signature indicator 2 Press the Menu key 3 Click Import Sender s certific...

Page 80: ...ected message status Digital signature indicators for S MIME protected messages Your BlackBerry device verified the digital signature Your device cannot verify the digital signature Your device requir...

Page 81: ...in the sent items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options i...

Page 82: ...that you can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the cl...

Page 83: ...IME 4 Change the Request S MIME Receipts field to Yes 5 Press the Menu key 6 Click Save Turn off the prompt that appears before an S MIME protected message is truncated 1 On the Home screen or in a fo...

Page 84: ...t is associated with a BlackBerry Enterprise Server that supports this feature you can read messages on your BlackBerry device that are sent using IBM Lotus Notes native encryption You might also be a...

Page 85: ...es confidential When you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message y...

Page 86: ...a message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Fetch Sender s PGP key Add a PGP key from a message If you use the PGP Universal Serv...

Page 87: ...on status indicators Your administrator sets whether messages that you receive are considered to be strong or weak The message is strongly encrypted The message is weakly encrypted Digital signature i...

Page 88: ...ted messages automatically change the Retrieve Encrypted Attachment Information field to Automatically To download attachments in encrypted messages manually change the Retrieve Encrypted Attachment I...

Page 89: ...ur administrator must turn on message classifications Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message...

Page 90: ...he prompt again change the Warn about problems with my PGP keys field to Yes PGP protected message troubleshooting Some signing and encryption options are not available on my device Try performing the...

Page 91: ...t key and the period key To view voice mail messages press the Alt key and 7 To view SMS text messages press the Alt key and the question mark key To view all your messages press the Escape key Move a...

Page 92: ...message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device If you have not received a registration message fr...

Page 93: ...ted topics View messages in a specific folder 52 Some messages no longer appear on my device If your BlackBerry application memory is full or you have more than 65 000 email PIN SMS text and MMS messa...

Page 94: ...all languages that your SIM card does not support I cannot attach a file to an MMS message Depending on your wireless service provider if you attach a video you might not be able to attach another fi...

Page 95: ...ou from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on...

Page 96: ...For more information contact your wireless service provider or administrator 1 In a message meeting invitation or calendar entry press the Menu key 2 If necessary click Retrieve Attachment Information...

Page 97: ...rator 1 On the Home screen or in a folder click the Files icon 2 In the Go To field type the path for the file 3 If necessary type the credentials that you use to connect to your organization s networ...

Page 98: ...Click a message type Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 In a file highlight a link 2 P...

Page 99: ...con 2 Navigate to a file 3 Highlight the file 4 Press the Menu key 5 Click Rename 6 Type a name for the file 7 Click Save Delete a file 1 On the Home screen or in a folder click the Media icon or File...

Page 100: ...ter key 6 Press the Menu key 7 Click Retrieve 8 Click Yes View tracked changes in a document 1 In a document press the Menu key 2 Click Show Changes To hide tracked changes press the Menu key Click Hi...

Page 101: ...el Click a size To view all the text in a column click the column label Click Fit To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of t...

Page 102: ...ge tif file press the Menu key 2 Click Next Page or Prev Page Presentations Switch presentation views 1 In a presentation press the Menu key 2 Perform one of the following actions To view text only cl...

Page 103: ...r contact information or add it to the contact list on their BlackBerry device When you open an email message that contains a vCard contact attachment a book icon appears at the end of the message wit...

Page 104: ...e content click the skipped content bar 2 Click More A message or attachment does not appear or is truncated Try performing the following actions Wait for a short period of time Your BlackBerry device...

Page 105: ...want to change 4 Perform one of the following actions To use a preloaded ring tone in the Ring Tone field click a ring tone To use a ring tone that you downloaded in the Ring Tone field click Select...

Page 106: ...key 2 Click Repeat 3 Perform one of the following actions To repeat the song that is currently playing click Current Song To repeat the playlist that is currently playing click Playlist To repeat the...

Page 107: ...y the volume for songs ring tones and videos 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Options 4 Change the Audio Boost field to On 5 Read the warning on the screen and if...

Page 108: ...he Media icon 2 Press the Menu key 3 Click Options 4 Change the Turn Off Auto Backlighting field to No 5 Press the Menu key 6 Click Save Playlists About playlists You can create both standard and auto...

Page 109: ...aylist 3 Click a playlist Change the order of songs in a playlist 1 On the Home screen click the Media icon 2 Click the Music icon 3 Click Playlists 4 Click a standard playlist 5 Highlight a song 6 Pr...

Page 110: ...11 Click Save To view the songs in the playlist click a playlist Press the Menu key Click View Songs Rename a playlist 1 On the Home screen click the Media icon 2 Click the Music icon 3 Click Playlis...

Page 111: ...ate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused Related topics Play a media file 103 Take a picture 13 Turn on video lighting In...

Page 112: ...deo Camera icon 3 Press the Menu key 4 Click Options 5 Change the Folder field 6 Press the Menu key 7 Click Save Related topics Change the location for storing pictures 111 Move a media file 115 Camer...

Page 113: ...Picture Quality field 5 Press the Menu key 6 Click Save Change the location for storing pictures 1 On the Home screen click the Camera icon 2 Press the Menu key 3 Click Options 4 Change the Store Pic...

Page 114: ...screen click the Camera icon 2 Press the Menu key 3 Click Options 4 Change the Auto Focus field 5 Press the Menu key 6 Click Save Pictures View a picture 1 On the Home screen click the Media icon 2 C...

Page 115: ...p files to the BlackBerry device memory or a media card 1 Open a picture attachment in an MMS message or highlight a picture on a web page 2 Press the Menu key 3 Click Save Image 4 Click Save Use a pi...

Page 116: ...ist Sort pictures 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Options 4 Change the Sort By field 5 Press the Menu key 6 Click Save Managing media files Rename an audio or vi...

Page 117: ...ylist 108 Move a media file You can only move media files that you added 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Explore 4 Navigate to a folder that contains media files...

Page 118: ...t a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs ring tones videos or pictures For more information a...

Page 119: ...le for all media files change the Device Memory Limit field To change the minimum amount of device memory available for pictures change the Reserved Pictures Memory field 5 Press the Menu key 6 Click...

Page 120: ...Options icon 2 Click Memory 3 Change the Auto Enable Mass Storage Mode When Connected field to Yes or No 4 Press the Menu key 5 Click Save About compression Compression is designed to reduce the size...

Page 121: ...ield to Security Password Device 7 To also encrypt media files such as pictures songs and videos set the Include Media Files field to Yes 8 Press the Menu key 9 Click Save To stop encrypting data in t...

Page 122: ...oes not encrypt the files If you transfer encrypted files from your media card using mass storage mode MTP or Bluetooth technology you cannot decrypt the files on your computer or on a Bluetooth enabl...

Page 123: ...ne or more playlists Select the Fill available space with random music check box Available space does not include the reserved space 7 Click Sync Music 8 Click OK 9 Disconnect your device from your co...

Page 124: ...a link for a media file 2 Click Save 3 Type a name for the media file 4 Click Save Save a picture from an MMS message or a web page You can save picture files such as jpg png gif or bmp files to the...

Page 125: ...ecessary click Yes 7 Click Save Send a media file To perform this task with a paired Bluetooth enabled device you must turn on Bluetooth technology You can only send media files that you added 1 On th...

Page 126: ...ntil you reach the highest volume setting and then press the Volume Up key four times quickly Pictures To pan a picture you must first be zoomed in To zoom in to a picture press 3 To zoom to the origi...

Page 127: ...the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the memory options change the Encryption Mode field to Non...

Page 128: ...lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed an exclamation point indicat...

Page 129: ...rts this feature For more information contact your wireless service provider 1 On the Home screen click the Browser icon 2 Perform one of the following actions If the Search here field appears on the...

Page 130: ...in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View a list of we...

Page 131: ...ink or picture 1 On a web page perform one of the following actions Highlight or pause on a link Press the Menu key Click Link Address Highlight or pause on a picture Press the Menu key Click Image Ad...

Page 132: ...a web page highlight or pause on a picture 2 Press the Menu key 3 Click Full Image Zoom in to or out from a picture 1 In a picture press the Menu key 2 Click Zoom To zoom back to the original picture...

Page 133: ...In the Start time field set the time of day when the browser should start checking for updates 5 Click Add If you visit the web page offline the browser displays the content that was current the last...

Page 134: ...Press the Menu key 3 Click Bookmarks 4 Highlight a bookmark 5 Press the Menu key 6 Click Move Bookmark 7 Click the new location Rename a bookmark folder for web pages You can only rename folders that...

Page 135: ...ibe to a web feed 1 On a web page press the Menu key 2 Click Add Web Feed 3 Select the check box beside a web feed 4 In the Auto Synchronize field set how often the browser should check for updates to...

Page 136: ...ght a web feed 4 Press the Menu key 5 Click Edit Bookmark 6 Change the web feed 7 Click Accept File a web feed 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a web feed 4 Press the M...

Page 137: ...ress the Menu key 2 Click Options 3 Click Browser Configuration 4 Select any of the following check boxes Support JavaScript Allow JavaScript popups Terminate slow running scripts 5 Press the Menu key...

Page 138: ...actions Change the Default Font Family and Default Font Size fields Change the Minimum Font Style and Minimum Font Size fields 6 Press the Menu key 7 Click Save Options Set the character encoding for...

Page 139: ...You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones Depending on your wireless service provider the Int...

Page 140: ...wser icon 2 Press the Menu key 3 Click Options 4 Click Gears Settings 5 Click a web site 6 Perform one of the following actions To prevent the web site from storing information on your BlackBerry devi...

Page 141: ...wser to another web page Protocol Specify the protocol that your BlackBerry device uses for TLS connections between the browser and content servers Encryption Strength Specify whether your browser onl...

Page 142: ...8 bit encryption or 56 bit encryption change this field to Allow Weak Prompt for Server Trust Specify whether a prompt appears when your browser tries to connect to an untrusted content server that yo...

Page 143: ...clude updated information Other browser push messages include messages that appear in your browser cache Turn off browser push 1 On the Home screen or in a folder click the Options icon 2 Click Advanc...

Page 144: ...ert a slash mark in the web address field press the Shift key and the Space key To stop loading a web page press the Escape key To close the browser hold the Escape key On a web page To switch between...

Page 145: ...deo on a web page Your BlackBerry device might not support the size or file format of the song or video file I receive a prompt to switch browsers when streaming a song or video If you receive a promp...

Page 146: ...be connected to the wireless network 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the Menu key 3 Click Set Time 4 Perform one of the following actions To receive a...

Page 147: ...on 2 Press the Menu key 3 Click Options 4 Set the Home Time Zone field 5 Press the Menu key 6 Click Save Turn on bedside clock mode You can set options for bedside clock mode so that you can view the...

Page 148: ...folder click the Clock icon 2 Press the Menu key 3 Click Set Alarm 4 On the trackpad slide your finger up or down to highlight On or Weekdays Slide your finger to highlight On or Weekdays 5 Press the...

Page 149: ...it the clock application the timer continues to count down Change timer notification options 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the Menu key 3 Click Option...

Page 150: ...e the time zone data press the Menu key Click Get Time Zone Updates For this feature to be supported your wireless service plan must include data services such as email messages or browser service If...

Page 151: ...changing a contact highlight the User1 User2 User3 or User4 field 2 Press the Menu key 3 Click Change Field Name 4 Type a name for the custom contact list field 5 Press the Enter key You can synchroni...

Page 152: ...ation 6 Press the Menu key 7 Click Save Delete a contact 1 On the Home screen click the Contacts icon 2 Highlight a contact 3 Press the Menu key 4 Click Delete Search for contacts in your organization...

Page 153: ...ackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile Assign ring tones and alerts to a contact You can receive different ring tones and...

Page 154: ...enu key 10 Click Select 11 Center the picture in the box 12 Press the Menu key 13 Click Crop and Save Delete the caller ID picture for a contact 1 On the Home screen click the Contacts icon 2 Highligh...

Page 155: ...ey 4 Click Edit Group 5 Click a contact 6 Click one of the following menu items Add Member Change Member Delete Member 7 Press the Menu key 8 Click Save Group Note When you delete a contact from a mai...

Page 156: ...the default contact list 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Default Services 4 Change the Contact List SYNC field 5 Press the Menu key 6 Click...

Page 157: ...cation on your computer For example you cannot add a contact s birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer because...

Page 158: ...dar icon 2 Press the Menu key 3 Perform one of the following actions To move to a specific date click Go To Date To move to the current date click Today To move forward or back by a time period click...

Page 159: ...e Menu key 3 Click New 4 Type the meeting information 5 Press the Menu key 6 Click Invite Attendee 7 Click a contact 8 To add another contact to your meeting repeat steps 4 to 6 9 Press the Menu key 1...

Page 160: ...Click an appointment meeting or alarm Delete an appointment meeting or alarm 1 On the Home screen click the Calendar icon 2 Highlight an appointment meeting or alarm 3 Press the Menu key 4 Click Dele...

Page 161: ...delete a meeting invitation from the messages application before you accept or decline it the meeting is deleted from the email application on your computer View your calendar when responding to a me...

Page 162: ...a meeting invitation on behalf of the meeting organizer only the meeting organizer receives the recipient s response Related topics Delegate a meeting invitation 160 Delegate a meeting invitation To p...

Page 163: ...evice To perform this task you must be the meeting organizer If you are not the meeting organizer you can create a conference call meeting on behalf of another person from your computer 1 In a meeting...

Page 164: ...u key Click Join Now Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference ca...

Page 165: ...k the Calendar or Tasks icon 2 Press the Menu key 3 Click Options 4 If necessary click General Options 5 Change the Snooze field 6 Press the Menu key 7 Click Save Change the email address that you use...

Page 166: ...en click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Show End Time in Agenda View field to No 6 Press the Menu key 7 Click Save Change how long your dev...

Page 167: ...iple calendars About multiple calendars If your BlackBerry device is associated with multiple email accounts you might have multiple calendars on your device For example if your device is associated w...

Page 168: ...ar CICAL field 5 Press the Menu key 6 Click Save Calendar shortcuts Depending on the typing input language that you are using some shortcuts might not be available For shortcuts to work in Day view in...

Page 169: ...g organizer is not using a BlackBerry device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly If the Join Now option appears and y...

Page 170: ...ey 4 Click Open 5 Change the task information 6 Press the Menu key 7 Click Save Change the status of a task 1 On the Home screen or in the Applications folder click the Tasks icon 2 Highlight a task 3...

Page 171: ...tionary To stop checking spelling press the Menu key Click Cancel Spell Check Delete a task 1 On the Home screen or in the Applications folder click the Tasks icon 2 Highlight a task 3 Press the Menu...

Page 172: ...ress the Menu key 3 Click Options 4 If necessary click General Options 5 Change the Confirm Delete field to No 6 Press the Menu key 7 Click Save View the number of tasks or memos stored on your device...

Page 173: ...accept the suggested spelling click a word in the list that appears To ignore the suggested spelling press the Escape key To ignore all instances of the suggested spelling press the Menu key Click Ign...

Page 174: ...category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lot...

Page 175: ...egory 4 Press the Menu key 5 Click Save Delete a category You can delete a category that you created to organize items in the contacts application tasks application or memos application 1 On the Home...

Page 176: ...he Calculator icon 2 Type a number 3 Press the Menu key 4 Perform one of the following actions To convert the number from imperial to metric click To Metric To convert the number from metric to imperi...

Page 177: ...does not change when you switch sound profiles unless you switch to the All Alerts Off sound profile Call and message notifications for your contacts might be audible even if you switch your sound pr...

Page 178: ...nds application perform one of the following actions To receive LED notification only click Silent To receive vibrate notification only click Vibrate Only To turn off all notification including ring t...

Page 179: ...contacts repeat steps 3 to 5 8 Click the application or item that you want to change 9 Change the ring tone or alert information 10 Press the Menu key 11 Click Save Download a ring tone Depending on y...

Page 180: ...1 On the Home screen or in a folder click the Options icon 2 Click Bluetooth 3 Press the Menu key 4 Click Options 5 Change the LED Connection Indicator field to Off 6 Press the Menu key 7 Click Save T...

Page 181: ...ork ends the connection My device is not ringing or vibrating when I receive a call or message Try performing the following actions On the Home screen click the Sounds icon Verify that your sound prof...

Page 182: ...mbol 1 Press the Symbol key 2 Press the letter key that appears below the symbol Type an accent or special character Press and hold a letter key and slide your finger left or right on the trackpad unt...

Page 183: ...u press the letter key for each letter in a word only once until the word appears in a list that appears on the screen When you use multi tap you press a letter key once to type the first letter on th...

Page 184: ...available online Visit www blackberry com go docs and search for the Typing Guide in your language Typing options Stop displaying contacts in the list that appears when you type By default your Black...

Page 185: ...cel Spell Check Correct spelling while you type By default your BlackBerry device underlines words that it does not recognize 1 Place the cursor in the underlined word 2 Press the Menu key 3 Perform o...

Page 186: ...at your BlackBerry device does not recognize spelling suggestions appear in bold in the list that appears when you type 1 In the device options click Language 2 Click Input Options 3 Clear the Include...

Page 187: ...our BlackBerry device recognizes the word when you check spelling Because SureType technology uses the same dictionary if you are using the SureType input method words that you add to your custom dict...

Page 188: ...our BlackBerry device recognizes contacts when you type them 1 On the Home screen or in a folder click the Options icon 2 Click Language and Text Input 3 Click Show Text Input Options 4 Clear the Use...

Page 189: ...nu key 4 Click New 5 In the Replace field type the text to replace 6 In the With field perform one of the following actions Type replacement text To insert a macro for example the current date or time...

Page 190: ...ress the Alt key To type a number in a text field press and hold the Alt key and press the number key To type a letter in a number field press and hold the Alt key and use the multi tap input method T...

Page 191: ...you build words that SureType technology does not recognize Press the letter key for the first letter in the word once Highlight a letter in the list Press the letter key for the next letter in the wo...

Page 192: ...creen About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language Au...

Page 193: ...ore information contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Options icon 2 On the Language screen verify whether the Input Language Selection...

Page 194: ...ut languages change the Input Language Selection Shortcut field to Alt Enter or Shift Space Change the display options for contacts You can change how your contacts appear in all applications includin...

Page 195: ...the Menu key 5 Click Save Set how long backlighting remains on 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Backlight Timeout field 4 Press the Menu ke...

Page 196: ...k Owner 3 Type your contact information 4 Press the Menu key 5 Click Save Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Change the font f...

Page 197: ...light an application icon 2 Press the Menu key 3 Perform one of the following actions To move the application icon to a different location on the Home screen click Move On the trackpad slide your fing...

Page 198: ...oard 3 Set the Key Tone field to On 4 Press the Menu key 5 Click Save Turn off trackpad sounds 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Audible Roll...

Page 199: ...ptions icon 2 Click Screen Keyboard 3 Set the Horizontal Sensitivity and Vertical Sensitivity fields 4 Press the Menu key 5 Click Save Themes About themes Depending on your wireless service provider y...

Page 200: ...d of time the screen turns off to conserve battery power To turn on the screen click the trackpad or press a key My display changed Depending on your theme display options such as icons fonts and your...

Page 201: ...the Menu key Click Save To search for messages using the criteria from your last search click Last Press the Menu key Click Search Note If you search for messages your device does not search attachme...

Page 202: ...ighlight a message 2 Press the Menu key 3 Perform one of the following actions To view more available search results click Get More Results To add a message to a message list click Add To add all the...

Page 203: ...saved searches 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Search 4 Press the Menu key 5 Click Recall Change a saved search 1 On the Home screen click the Messages icon...

Page 204: ...s in your organization s address book To perform this task your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On th...

Page 205: ...available To search for a contact in a list of contacts type the contact name or initials separated by a space To search for text in a file or an attachment press Q To search for text in a presentati...

Page 206: ...he synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages For more information see the BlackBerry Desktop Software Online Help Reconcile email mes...

Page 207: ...key 2 Click Options 3 To synchronize calendar entries click a calendar 4 Change the Wireless Synchronization field to Yes 5 Press the Menu key 6 Click Save To stop synchronizing organizer data over th...

Page 208: ...vice data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data includingmessages organizerdata fonts savedsearches and...

Page 209: ...ete all files from your media card select the Media Card check box 5 Type blackberry 6 Click Wipe If you are preparing your device for resale and you have an email account that uses the BlackBerry Int...

Page 210: ...ons Verify that your BlackBerry device is connected to the wireless network Verify that wireless data synchronization is turned on in the contact list calendar task list and memo list If you use the B...

Page 211: ...tooth status indicators appear at the top of the Home screen For more information about Bluetooth indicators see the printed documentation that came with your BlackBerry device Turn on Bluetooth techn...

Page 212: ...topics Turn on Bluetooth technology 209 Switch to a paired Bluetooth enabled device during a call To perform this task you must turn on Bluetooth technology 1 During a call press the Menu key 2 Click...

Page 213: ...send an audio or video file click the send option for a message type Rename a paired Bluetooth enabled device 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Highli...

Page 214: ...evice to Bluetooth enabled headsets and car kits that support the Handsfree profile Headset HSP This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the...

Page 215: ...enabled devices again change the Contacts Transfer field to All Entries Restrict outgoing calls 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Press the Menu key 4...

Page 216: ...me screen click the Manage Connections icon 2 Click Bluetooth Options 3 Highlight a Bluetooth enabled device 4 Press the Menu key 5 Click Device Properties 6 Set the Trusted field to Yes 7 Press the M...

Page 217: ...1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Press the Menu key 4 Click Options 5 Change the Security Level field to High Encryption 6 Press the Menu key 7 Click...

Page 218: ...ort period of time In particular many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit On the Home screen click the Manage Connections icon C...

Page 219: ...ssible Emergency operators might not be able to estimate your location using only GPS technology Get your GPS location Depending on your wireless service provider and wireless network this feature mig...

Page 220: ...1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click GPS 4 Change the GPS Services field to Location Off 5 Press the Menu key 6 Click Save Troubleshooting GPS t...

Page 221: ...m To specify a recently viewed location click Recent To specify a saved location click Favorites 5 Repeat step 4 to specify an ending location 6 Select or clear the check box beside one or more route...

Page 222: ...link When your BlackBerry devices recognizes an address in certain applications such as instant messaging applications and MemoPad your device underlines the address 1 Highlight an underlined address...

Page 223: ...ntly on a map as well as routes and locations that you have bookmarked 1 On the Home screen or in a folder click the Maps icon 2 On a map press the Menu key 3 Click Layers 4 Highlight a layer 5 Press...

Page 224: ...rent location change the Folder field 5 Click OK Change a bookmark for a location or route 1 On the Home screen click the Maps icon 2 On a map press the Menu key 3 Click Find Location 4 Click Favorite...

Page 225: ...rites 5 Highlight a bookmark 6 Press the Menu key 7 Click Move 8 Click a new location Map options Set the GPS receiver that you use to track your movement To perform this task if you don t have an int...

Page 226: ...acking information at the bottom of a map 1 When tracking your movement on a map press the Menu key 2 Click Hide Dashboard To view the tracking information again press the Menu key Click Show Dashboar...

Page 227: ...device loads a new map or when your device is not connected to the wireless network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network Some...

Page 228: ...226 Close an application so that it is not running 227 Keep an application running and switch to another application 1 In an application press and hold the Menu key 2 In the application switcher scrol...

Page 229: ...enter You can use the application center to add update or return to the previous version of a select number of applications that are hosted by your wireless service provider This might include social...

Page 230: ...applications visit www blackberry com support If you need help using a social networking application you can find answers in the application by pressing the Menu key and clicking Help on your device...

Page 231: ...older click the Options icon 2 Click Password 3 Change the Prompt on application install field to Yes 4 Press the Menu key 5 Click Save View the size of an application database 1 On the Home screen or...

Page 232: ...rn to the previous version of an application Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your device has enough memory to a...

Page 233: ...e provider or administrator you might not be able to update the BlackBerry Device Software over the wireless network Depending on your wireless service provider extra fees might apply when you downloa...

Page 234: ...nced Options 3 Click Wireless Update 4 Click Previous update succeeded 5 Press the Menu key 6 Click Delete Downgrade Data Check for BlackBerry Device Software updates that you can install over the wir...

Page 235: ...heck box beside one or more applications Click Next To back up your device data or delete all device data click Settings Select the check box beside one or more data types Click OK 6 Click Next 7 Comp...

Page 236: ...y Device Software Try performing the following actions Delete media files display languages or third party applications that you do not use Transfer media files that you have stored in the BlackBerry...

Page 237: ...ons icon 2 Perform one of the following actions To turn off the wireless network connection clear the check box beside Mobile Network To turn off all wireless connections click Turn All Connections Of...

Page 238: ...Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification set the LED Coverage Indicator field to Off Check the statu...

Page 239: ...c About wireless coverage indicators Indicators in the top right hand corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry device For more...

Page 240: ...ireless networks on this list first If no wireless network on the list is available your device is designed to connect to another available wireless network automatically Note Extra fees usually apply...

Page 241: ...to networks based on the order that they appear in the preferred network list 1 On the Home screen click the Manage Connections icon 2 Click Mobile Network Options 3 Press the Menu key 4 Click My Pref...

Page 242: ...top Manager is installed on your computer If the certificate synchronization tool is not installed on your computer re install the BlackBerry Desktop Software For more information about installing the...

Page 243: ...method or PIN method You can save the connection information for a Wi Fi network in a profile so that the next time you are within range of that network your device connects to it automatically You c...

Page 244: ...vice click Done 7 When you are prompted to save a profile for the Wi Fi network click Next so that your device connects to the Wi Fi network automatically next time 8 Click Next 9 On the Wi Fi Setup C...

Page 245: ...i network automatically or to prompt you to connect manually when you are within range of that network Your device tries to connect to Wi Fi networks based on the order in which they appear in your Wi...

Page 246: ...option set to Manual you can turn off the prompt that appears when one of those networks becomes available If you turn off the prompt a red star still appears beside the Wi Fi indicator at the top of...

Page 247: ...the Wi Fi profile Security options for Wi Fi profiles Security Type Set the security type that the Wi Fi network supports Select WEP key Set the type of WEP key for the Wi Fi network WEP key Type the...

Page 248: ...Wi Fi network IMSI If your SIM card has more than one IMSI set the IMSI that you use to connect to the Wi Fi network Wi Fi profile IP and DNS options Automatically obtain IP address and DNS Set wheth...

Page 249: ...rver that created the certificate for the authentication server For more information contact your administrator 1 Download the root certificate from the certificate authority server to your computer 2...

Page 250: ...plication are correct If you have already verified these options verify that the advanced connection options for the Wi Fi network are correct If you switched Wi Fi networks manually switch to another...

Page 251: ...ce to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically 1 On the Home screen or in a folder click the Options...

Page 252: ...s Format the device memory or a media card If you format the BlackBerry device memory or a media card all the files in the device memory or on the media card are deleted Depending on your device model...

Page 253: ...dlanguages that you do not use frequently You can delete applications and languages in this list Consider the following guidelines Verify that you have deleted old email messages and MMS messages espe...

Page 254: ...xt and SDN entries appear in bold Add a contact to your SIM card 1 In the contact list press the Menu key 2 Click SIM Phone Book 3 Press the Menu key 4 Click New 5 Type the contact information 6 Press...

Page 255: ...lete Store SMS text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry device uses a SIM card and you set...

Page 256: ...Options icon 2 Click Advanced Options 3 Click SIM Card 4 Press the Menu key 5 Click Enable Security 6 Type your SIM card PIN code 7 Press the Enter key Change the SIM card PIN code 1 On the Home scre...

Page 257: ...the Password field to Enabled 4 Click Set Password 5 Type a password 6 Press the Menu key 7 Click Save To turn off the BlackBerry device password set the Password field to Disabled Change the device p...

Page 258: ...N If you have turned on encryption the process for deleting all device data can take up to an hour to complete You cannot stop the process after you start it If you reset your device the process resta...

Page 259: ...tions folder click the Password Keeper icon 2 Press the Menu key 3 Click New 4 Type the password information 5 Press the Menu key 6 Click Save Generate a random password 1 On the Home screen or in the...

Page 260: ...Press the Menu key 6 Click Save To show passwords in the password keeper again set the Show Password field to Yes Turn off the prompt that appears before you delete items You can turn off the prompt...

Page 261: ...Applications folder click the Password Keeper icon 2 Press the Menu key 3 Click Options 4 Set the Allow Clipboard Copy field to No 5 Press the Menu key 6 Click Save Set a limit for password attempts i...

Page 262: ...when the media card is inserted in your device If you encrypt the files using your device password you can access the files on your media card in any device that you insert your media card into as lon...

Page 263: ...ion 4 Change the Two Factor Protection field to Enabled 5 Press the Menu key 6 Click Save About encryption keys If your BlackBerry device is associated with an email account that uses a BlackBerry Ent...

Page 264: ...when you change the time or the time zone for your device when you lock your device Turn on memory cleaning 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click...

Page 265: ...ion Click OK To delete sensitive data for all applications click Clean Now View the icon for the memory cleaning application on the Home screen 1 On the Home screen or in a folder click the Options ic...

Page 266: ...file you can enroll with the profile to download a certificate to your BlackBerry device If the certificate is scheduled to expire soon you can re enroll to receive an updated certificate 1 On the Hom...

Page 267: ...certificate in the certificate chain is trusted on your BlackBerry device or not trusted the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or...

Page 268: ...Certs Show Others Certs Show CA Certs Show Root Certs To view all the certificates on your BlackBerry device press the Menu key Click Show All Certs Send a certificate When you send a certificate you...

Page 269: ...chain is good The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate chain is weak The certificate is untrusted or revoked or a certificate in t...

Page 270: ...5 Highlight a certificate 6 Press the Menu key 7 Click Trust or Distrust 8 If you are trusting a certificate perform one of the following actions To trust the highlighted certificate click Selected Ce...

Page 271: ...ation The certificate subject no longer requires the certificate Certificate Hold You want to revoke the certificate temporarily Certificate options Change the display name for a certificate 1 On the...

Page 272: ...field to No 10 Press the Menu key 11 Click Save When you add a certificate your BlackBerry device uses the certificate subject as the name for the certificate Turn off the fetch status prompt that app...

Page 273: ...urity level of a personal certificate press the Alt key and L To view the serial number of a certificate press the Alt key and 8 To view certificates for certificate authorities press the Alt key and...

Page 274: ...ficate or PGP key from the device memory 1 On the Home screen or in a folder click the Media icon or the Files icon 2 Navigate to a certificate or PGP key 3 Highlight the certificate or PGP key 4 Pres...

Page 275: ...t exist Creation Date This field displays the date that the PGP Universal Server generated the PGP key Expiration Date This field displays the date that the PGP Universal Server specified as the expir...

Page 276: ...Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Press the Menu key 5 Click Clear Universal Cache The next time that you send a PGP protected message your devic...

Page 277: ...Click Trust or Distrust Revoke a PGP key If you revoke a PGP key the PGP key is revoked only in the key store on your BlackBerry device Your device does not update the revocation status on the PGP Un...

Page 278: ...that appears when you add a PGP key to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click PGP keys 5 Press the...

Page 279: ...t key and 8 To view personal PGP keys press the Alt key and 9 To view PGP keys for other people press the Alt key and the period key To view all PGP keys press the Alt key and the question mark key PG...

Page 280: ...ertificate servers Friendly Name Type a display name for the certificate server Server Name Type the network address of the certificate server Base Query Type the base query information for the certif...

Page 281: ...ry device might store the following items To access these items in the key store you must type a key store password personal certificates certificate and private key pairs certificates that you downlo...

Page 282: ...assword to Device Password field to Yes 6 Press the Menu key 7 Click Save Change when your device deletes the key store password 1 On the Home screen or in a folder click the Options icon 2 Click Secu...

Page 283: ...omatic backup and restore of key store data 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Key Stores 5 Change the Allow...

Page 284: ...ur microSD smart card and your computer in mass storage mode you must temporarily turn off two factor authentication or select a different authentication option If the S MIME Support Package for Black...

Page 285: ...enticator field to Proximity Set the Prompt for Device Password field to Yes 4 Press the Menu key 5 Click Save Import a certificate from a smart card 1 On the Home screen or in a folder click the Opti...

Page 286: ...BlackBerry device You can turn off smart password entry to reduce the chance that someone might guess your device password or smart card password based on the smart password filter that your device ap...

Page 287: ...On the Home screen or in a folder click the Options icon 2 Click Password 3 If necessary change the User Authenticator field to Smart Card 4 Change the Certificate Status Check field 5 Press the Menu...

Page 288: ...ss the Menu key 6 Click Save To turn on notification for smart card connections change the LED Session Indicator field to Enabled Software tokens About software tokens You might need a software token...

Page 289: ...your administrator If you have a Wi Fi enabled BlackBerry device the Wi Fi network that your device is connected to must support connections to a VPN For more information contact your administrator If...

Page 290: ...urity self tests are designed to verify that security software is implemented correctly on your BlackBerry device The tests should run automatically when your device restarts Verify security software...

Page 291: ...might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection Set up a direct Internet connection f...

Page 292: ...prompt for a third party application connection 1 On the Home screen or in a folder click the Options icon 2 Click Applications 3 Highlight a third party application 4 Press the Menu key 5 Click Edit...

Page 293: ...or change device options such as display options Media Specify whether third party applications can access media files on your device Application Management Specify whether third party applications ca...

Page 294: ...nnot download a certificate If you changed the connection type that your BlackBerry device uses to connect to the LDAP or DSML certificate server try switching to the default connection type I cannot...

Page 295: ...ackBerry device password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency call when you type your device password To c...

Page 296: ...e books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Ser...

Page 297: ...run and submit a diagnostic report Your wireless service provider or administrator can use the report to help you troubleshoot the issue 1 On the Home screen or in a folder click the Options icon 2 C...

Page 298: ...cs Test 5 Press the Menu key 6 Click Options 7 Type the contact information 8 Press the Menu key 9 Click Save I cannot run or submit a diagnostic report Try performing the following actions Try runnin...

Page 299: ...lick Wi Fi Tools 5 Click Wi Fi Diagnostics 6 Press the Menu key 7 Click Email Report or PIN Report Include advanced data in Wi Fi diagnostic reports 1 On the Home screen or in a folder click the Optio...

Page 300: ...4 Click Wi Fi Tools 5 Click Wi Fi Diagnostics 6 Press the Menu key 7 Click Options 8 Type the contact information 9 Press the Menu key 10 Click Save User Guide Service books and diagnostic reports 298...

Page 301: ...e font fields 4 Press the Menu key 5 Click Save Use reverse contrast for the screen display 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Accessibility 4...

Page 302: ...nes and alerts to a contact You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts When you receive a call or message from the con...

Page 303: ...ckBerry device visit www shopblackberry com Turn on TTY support 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click TTY 5 Change the TTY Mode field to Yes 6 Press th...

Page 304: ...n AutoText entry 1 On the Home screen or in a folder click the Options icon 2 Click AutoText 3 Click an AutoText entry 4 Change the AutoText entry 5 Press the Menu key 6 Click Save User Guide Accessib...

Page 305: ...ules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser Thi...

Page 306: ...the Space key Adjust the volume To increase the volume press the Volume Up key on the right side of your BlackBerry device To decrease the volume press the Volume Down key on the right side of your d...

Page 307: ...heck box 5 Press the Menu key 6 Click Save Submit a score to the BrickBreaker high score web site 1 On the Home screen or in the Games folder click the BrickBreaker icon 2 Press the Menu key 3 Click S...

Page 308: ...unlimited time to play a game In a multiplayer game you compete against other players to win awards for achievements such as submitting the longest word or receiving the least number of holes Form a...

Page 309: ...press the Play Pause Mute key on the top of your device To turn off mute press the Play Pause Mute key again Related topics Amplify the volume using the audio boost feature 105 Improve sound quality...

Page 310: ...Home screen in the Games folder click the Word Mole icon 2 Click Options 3 Click High Scores 4 Click Leaderboard Multiplayer games Invite a player 1 On the Home screen in the Games folder click the Wo...

Page 311: ...a message 2 Press the Enter key Check the stats for a player 1 On the Multiplayer Game Setup screen click a player 2 Click Show Stats Remove a player To perform this task you must be the game organize...

Page 312: ...Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry device Try submitting more commonly used words User Guide Word Mole game 310...

Page 313: ...obile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject Each certificate has...

Page 314: ...EAP TLS Extensible Authentication Protocol Transport Layer Security EAP TTLS Extensible Authentication Protocol Tunneled Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Numb...

Page 315: ...e uses an OCSP server to check the revocation status of a certificate on demand PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a ce...

Page 316: ...me Streaming Protocol SAN subject alternative name SDN A service dialing number SDN is a number that is preloaded on your SIM card by your wireless service provider that you can use to access informat...

Page 317: ...al private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security U...

Page 318: ...AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsibility for any t...

Page 319: ...ED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES...

Page 320: ...Center for Supercomputing Applications University of Illinois at Urbana Champaign http www ncsa uiuc edu Permission is hereby granted free of charge to any person obtaining a copy of this software Ip...

Page 321: ...tion and or other materials provided with the distribution Neither the name of the University of Cambridge nor the name of Apple Inc nor the names of their contributors may be used to endorse or promo...

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